Cleartrip — ticket refund

I have booked my ticket for the date of 30 october 2019 from dubai to delhi, then on 28 october, i have amended the ticket for 5th december, payment has been deducted from my account and never came back and cleartrip did not issue the ticket to me stating that there was some error of your payment that also they told me when i tried to call those people and ask for the ticket. After calling these people for more than 25days there is no news from them of my refund of the ticket and amendment charges. Even now whenever i am calling these people just saying sir in 24-48 hrs, i'll help you but no news.

Now if there was an error of the payment of something they should have at least call to the customer that sir you tried to amend your ticket but it has issue please make the amendment again but there was no call, and when i am trying to reach these people for the refund of my ticket they are only promising for 24-48 hrs.