Cleartrip — ticket refund issue

Address:	411021
Website:	cleartrip.com

Kindly help on this issue

Two case id generated on cleartrip after complaining about refund but no action taken by cleartrip from 11th july

Case created #03181568 on 21 july
Case id 03104164 on 11th july

Issue is that cleartrp only refunded rs. 2, 589 on my cancellation of id trip [protected].

I received the cashback of 2000 rs in wallet after booking the ticket id [protected] but cancellation they chagred 12000 rs for cash back wallet charges

Here iam not blame airline. The mess is created by cleartrip system.

On cancellation i got refund details is not fare.

Cleartrip charged wallet cashback charges (–) rs. 12, 000.0 in refund details. That is not acceptable more refund amount is need from cleartrip.

Please find the refund details on 11 july.

Computed refund details
Description amount
Gross amount (+) rs. 30, 789.0
Cashback (–) rs. 0.0
Discount (–) rs. 0.0
Net amount rs. 30, 789.0
Airline charges (–) rs. 13, 500.0
Cleartrip charges (–) rs. 1, 500.0
Service tax (–) rs. 0.0
Cleartrip service tax (–) rs. 0.0
Convenience fee (–) rs. 1, 200.0
Wallet cashback charges (–) rs. 12, 000.0
Total refund amount rs. 2, 589