Cleartrip — to refund deducted amount that have not book my flight

Address:	Kolkata, West Bengal, 700078
Website:	Www.cleartrip.com

I hav try to flight booking which hav fail but my amt rs.2571 hav debited to cleartrip. They didnot given any id but customer care no also just adking Id n cut off ph. I want to talk to representative for help. Thier webste is also saying wrong. Is this companu is fraud, becos i cant found any contact to complain abt this. So, plz do the necessary process or response to thos problem n be tranpirency wit customer.
Shagolsem silani devi.