[Resolved]  Cleartrip — Took the money for the service but failed to do the service due to negligence

Address:

Hyderabad, Andhra Pradesh

I have booked a Hotel Accommodation reservation through www.cleartrip.com and paid the amount online. The reservation was made in Hotel Swagath Grand, chandanagar, Hyderabad. Later I have received an email from cleartrip saying that the rooms are not available in Hotel Swagath Grand, chandanagar, Hyderabad. Alternatively they have provided me the reservation in another hotel near by and asked my confirmation to book the alternate hotel, which is Hotel La Calypso, Hafeezpet, Hyderabad. I have given my confirmation on phone as well as mail also. They have sent me the confirmed Hotel Reservation Voucher of Hotel La Calypso for 1 night stay (30-Nov-2014). I went to the Hotel La Calypso with my family to check-in to the hotel. Hotel La Calypso has denied me the access to check-in saying that they haven't received any confirmation from cleartrip about my hotel reservation. I tried calling to the customer care of cleartrip for over 45 mins but couldn't get connected. My mother aged around 59 and my daughter aged 1 year and my wife waited outside of the hotel in the chilled climate during the time I was calling to the cleartrip customer care. As the call was still not getting connected, I took my family to the other hotel in Gachibowli Hotel La Prime Serenity Inn and I checked into that hotel for that night's stay (30-Nov-2014). The issue here is, I was promised the hotel reservation service and took the money from me by www.cleartrip.com but failed to do the service due to which me and my family has to wait outside of the La Calypso Hotel for around 1 hour in chilled climate. My mother, whose age is around 59 and my daughter, whose age is 1 year got sick after they waited for long in chilled climate. We drove all the way from Vijayawada City to Hyderabad on 30-Nov-2014 and already we are tired before we wait at the hotel La Calypso. Why cleartrip has not provided me the agreed service despite of taking the money from me and sent me the hotel voucher? Its responsibility of cleartrip to inform Hotel La Calypso, which it fails to do so. I want to register a complaint against cleartrip that it hasn't provided me the agreed service due to it Ms negligence in not informing the concerned party about my hotel reservation.