Cleartrip — transaction failed no trip id

Address:	110057
Website:	Webpage not available

I have been trying to call the customer care numbers but all of them ask for a trip id which i do not have and then there is dead air in the call, booking for flight from guwahati to new delhi dated 8th october 2017 did not go through message was webpage not availbale, the credit card transaction went through however no refund has been made yet for amount of rs5711. Bank has given me the trs code 000938, kindly cancel the transaction so the money is returned to the bank at the earliest.

Thank you for your assistance.