[Resolved]  Cleartrip — Trip ID [protected] - Process Full Refund - Unfair Trade Practice

Address:

Mumbai City, Maharashtra

Hello All, I am Rikin Gaikwad and I booked Elephant Court - Thekkedy for 3rd Oct, but when I reached the hotel they were not holding my booking. Called up the customer support but they were not helpful. The main issues are: 1) If my hotel booking was not confirmed in Elephant Thekkedy, why was I not send a single sms or email to inform the same, I booked the hotel on 7th Sep. 2) Why was I not presented with any option when your customer team could have given me better resorts on 3rd Oct or before that. 3) When I reached Elephant Court, Mr.Sreelaj from Elephant Court categorically said that they are holding my booking in Pepper Vine, the resort was not booked by me and I gave no consent to Cleartrip to provide me alternate accommodation. 4) Why was no bill send on my email id, if you hear the conversation between me and your customer support team of 4th Oct, she clearly said that cleartrip will send email to me with the invoice in next 3 hours. It has been more than 6 days. Still no response. I demand a full refund for my booking at Elephant Court, Thekkedy as we were never given accommodation there. And I paid for a Five Star Resort property and not for any new hotel where construction was still going on, Pepper Vine is not even rated on Trip Advisor. I would have cancelled my trip to thekkedy altogether if Cleartrip would have been more transparent with the booking. Cleartrip knew from the start that Elephant Court is not available and they intended to give me accommodation in Pepper Vine without even taking my consent. Cleartrip customer support is pathetic and they should have resolved the issue but they didnt. I am a loyal customer of Cleartrip and always book my flight tickets through the cleartrip website, it was the first time I booked my hotel through it and they didn’t deliver. My Call Log to Cleartrip Customer Support:3rd Oct - Called at 1:36 PM to resolve the issue, was told will get a call back within an hour, but didn't get the call4th Oct - Called at 10:47 PM, the call time was for more than 90 minutes, Mr.Yash came on the call and told me that i will get a revert withing 3-4 hours, it has been 6 days Mr.Yash didn't called me up.7th Oct - Called up at 11 AM, Ms.Elena came on call told me categorically that she will give me a call within an hour but she didn't. 7th Oct - Also registered complain on the cleartrip website, case # 07954978 still no revert from Cleartrip. 7th Oct - Again called up at 1:11PM - Ms.Arti picked up the call and said that Ms.Elena is busy on another call, she will get back to me in another 2 hours, but she didn't.7th Oct - Again Called up at 4:14 PM - Your executive informed that she has spoken to Ms.Elena, but she is not on the floor at the moment and she will call back after 1 hour, but she didn't.7th Oct - Again Called up at 5:33 PM, I was told Ms.Elena has left for the day without resolving my issue, then Mr.Vishal Chedha came on the call and told me that he will call me in 2 hours to update on the issue and surprisingly he did gave me a call and informed me that the issue has been sent to Cleartrip Mumbai Office and I will get a revert on 8th Oct before 1PM.8th Oct - Called up at 3:54 PM as I still had no update, your customer executive told me that Mr.Vishal is busy and I will get my Call today but i didn't.9th Oct - Again Called up Mr.Vishal, he told me that he has got a resolution which is same as earlier, I never got a single call from any of your representative to discuss the issue.I demand full refund for my booking as Cleartrip didn't provide the accommodation I booked and they didn't even bothered to let me know that my booking is not confirmed even though they had more than 25 days to inform me the same. Please find attached the booking voucher and scan copy of the invoice from pepper vine, which clearly suggest that Cleartrip didn't deliver what was being paid for and forced me to stay in a substandard hotel. Regards Rikin Gaikwad Ph - [protected]