Cleartrip — trip id[protected]

We have booked and traveled on aug 12 from bangalore to sharjah in air arabia flight 498

We have booked the ticket from my mobile and the interface has no options to select the baggage as in the web interface. We thought the standard permissible baggage of 30+30 allowed

When we reached at the counter, the counter staff are not allowed us to accept our baggage and forced us to pay 2000 rs as the baggage charges.

They were treating us as technology illiterate as we have repeatedly said that we could not found any option to select the baggage.

Attached the screenshots of the mobile interface and web interface.

This is a technical glitch due to which we have embarrassed, lost money and forced to throw away some valuable medicines