Cleartrip — trip id[protected]

Address:	Mumbai City, Maharashtra, +91
Website:	cleartrip.com

Dear Sir,
This mail is regarding trip id[protected]
I had done my flight booking through clear trip on Jan 20th for Mumbai -Malaysia and back .
the ticket booked was for May 8 th and return on 14th May .
On 10 th Feb I was told that Airline has cancelled the flight and clear trip gave me alternate option on 12th Feb, which was not acceptable to me, since there was no option left I had to cancel the ticket .

I received a mail confirmation on 21st Feb that the ticket is cancelled and I will get full refund in 5 days however to my surprise on 3rd March when I contacted customer care I was told that it will take 45 days to get refunded .

on further enquiry I was told the airline has not paid you hence I will get only once the airline refunds the amount .This is your internal process for which I am paying the price .

Firstly I paid in advance to you, the airline cancels the flight, you give me option which is not convenient for me hence I cancel in this entire transaction, the money is with you and I am left to the mercy of your process which I feel is very very poor and needs immediate attention, just want to know will you personally wait for your money for two months to be refunded in any of your transaction,

if your process is so strong how did I get a confirmation mail of cancellation and refund in 5 days, surely the process is not defined .

.
I am not a subject matter expert to advice what process improvement you must do, I am only concerned about my refund .
I urge your help and intervention to get my refund immediately, I am yet to receive a confirmation mail from you regarding the payment when should I expect in my account .

I don't know if you guys take this mail seriously or it lands in trash .

if you guys are serious then awaiting a revert .

regards
vinod ([protected])