Cleartrip — trip id :[protected] no refund on my bank account

For over one month i am trying to get information about refund for my trip id:[protected] from cleartrip. After many email exchange the cleartip just doesn't want to provide me the information of the number of bank account/credit card number on which they refunded the money on 6th of november 2018. They are saying that it was an onus transaction and could not see where the money was send. How could that be? I checked in my bank in slovenia and money never came to my slovenian bank account. The cleartrip is just insisting that the money was refunded but refuses to provide any written proof and details on what bank account they have send it. I insist they provide me with clear answer of exact date and amount of refund and most importantly the credit card number/account on which they have send the money. This should be written in this form (123456*1234). Numbers from the middle should be hidden.

Only with written proof of the transaction i can really believe the money was send to me. The emails saying that they have refunded the amount but can not specify the details are just unacceptable.

Petra orel