Cleartrip — trip to silent trail jilling sanctuary, nainital, uttaranchal, india

Address:	New Delhi, Delhi, 110018
Website:	www.cleartrip.com/hotels/info/silent-trail-jilling-estate-735738

I went on the trip with my family to jilling silent trail sanctuary, nainital. I carried out the two bookings from two different contact numbers. One of the booking id is[protected]. I booked two standard rooms worth ~rs. 28000 for two days and one premium rooms for one day through separate booking. When we reached there, they kept us in the living area for almost 3 hours. We were happy to see the living area, however, when they showed us the room our happiness just got vanished. First, they showed us the room of a jungle lodge which was totally sub-standard. Then they showed us the total unfurnished room (Which was actually a storeroom beneath the kitchen) which did not have any latch in the windows and the place was damped and stinking. We refused to keep our mother to stay there and since there was no other room available, we adjusted our mother to our room (But we paid 7000+ taxes for two rooms!!). Next day they provided us two standard rooms which were also substandard but not the premium one. The food was pathetic. There was no wifi or connectivity, no room services. The prices we paid were equivalent to a 3 to 5-star hotels but the services were below the standard of a dormitory. The owner lady said that she will adjust the amount but she did not even mention it next day. The whole trip cost me around 50000 but it was the disastrous one. I need my money back if possible or at least restrict them to charge so much and if they are charging so much they should provide worthy services.