Cleartrip — Unable to use Credit Shell provided by the Airline . Misguided information

Address:

Gurugram

My date of Travel was on 30th Nov from Del to Bali due to misguided information provided on Visa guidelines I had to cancel my ticket which was also not conveyed at the time of booking.
Secondly after cancellation Vietjet airlines full amount Credit Shell to be utilized in the next booking (visited Vietjet office 5 times) to get the confirmation on the same . Airlines has already provided Credit Shell . Its now 45 days I must have made 50 calla. I am receiving call from Cleartrip every single day and everyday a representative shares half information or misguide me saying that Cleartrip cant help its the Airline . I am mentally harassed and there is no Uniformity in the information propvided . None is replying to my mails . I am assured everyday from the past 45 days they shall get back to me. Incompetent staff and misguided information . I have wasted 40 hours on call with them begging for help and booking new ticket but all goes in vain . Please help