Cleartrip — unethical behaviour

Address:	600050
Website:	www.cleartrip.com

Clear-trip has cancelled my accommodation in jyothis residency -
Kollur between 29th sep to 01st oct. Now they are not able to find me
Any accommodation in kollur officially. All the hotels are booked.

All this issue happened due to utter carelessness for the cleartrip team. I had paid the full accommodation amount by 07th aug. That's well before the
Cut-off date of 23rd sep. When i got the reminder on 22nd sep that i
Have to pay the balance amount, i did send an e-mail to the customer
Support stating something is wrong in their end and ask them to check
The same asap. Provided evidences for my payment done on 07th aug.
In-spite of me giving you a heads - ups, clear trip team was not even
Reactive to my e-mail.

30th sep is an auspicious day and we had planned to do some rituals
For my little gentleman in the kollur mookambika temple, karnataka.
Our plan is completely collapsed now. Clear trip is completely
Discourteous to me, insulted my feelings, put me and my family under a
Tremendous pressure & stress since 26th sep 11:00am and is still
Continuing.

As they are not able to find an accommodation, they are asking me to find it on my own. Also, they are not ready to compensate the extra money that will be incurred. They are asking me to bear the same from my pocket for their mistake. They are very rude in their behavior. Not ready to understand my situation and help me find a solution.in spite of accepting numerous times in the call thats its 100% their mistake, their behavior towards me is completely unethical.

They are least bothered inspite of me telling that i'll go to consumer court. I want to make them understand the power of a consumer.

Thanks
Mani. K
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