Cleartrip — Unethical behaviour from cleartrip - cheaters

Website:

www.cleartrip.com

Do not trust clear trip, they are cheaters - i had done a accommodation booking at shimoga (River view farm stay) yesterday afternoon through their link for the upcoming holidays (13th to 15th aug), received confirmation on the booking and in the night around 9:00 pm, i receive a call from cleartrip stating they are canceling the booking as the rooms are not available and the vendor did not update the details. Trusting them i have given my consent for cancellation and within 30 minutes i see room available for double the price that i booked, with cleartrip link given below for booking confirmation... I had also done backup booking for other location (Hampi) through cleartrip by paying a token amount of 1100/- as advance and after the booking is done they display message if booking not confirmed within 5 days the token amount will not be refunded:- (, the customer agent who spoke to me says i can get refund if i pay the entire amount of 12k (For 3 nights) and request for cancellation... Thus they will deduct a fee of 300/- towards cancellation and return the balance amount, this sounded very strange to me as they could have done the same by deducting 300/- from the 1100/- that i have already paid... Overall the experience has been bad and untrustworthy... Definitely this experience has given me an impression that they are taking advantage of the situation and cheating people