Cleartrip — Unreliable site for bookings

We booked a Yatra Bus trip from kasol to Chandigarh. As we were unable to contact bus driver/conductor on provided contact number, we called clear trip. After taking their time, they cancelled our ticket and said there is bus cancellation. We struggled a lot to find a new bus as we had a working day ahead. Unfortunately, all buses were packed but guess what there was a Yatra Trip Bus but Cleartrip cancelled our ticket may be coz they couldn’t get in touch with them. Horrible experience.