[Resolved]  Cleartrip — Wrong Booking - App Bug - Extra charges to customer

Address:

Mumbai City, Maharashtra

Hello, Cleartrip Trip ID [protected] I made the subject trip ID booking yesterday night from clear trip IPAD app. While I have selected departure date of the flight from Mumbai to Delhi as 18th Dec, the final booking happened for 19th Dec. This seems to be because of some problem at your end. The same flight got booked but for a different date As proof of my version, I am attaching herewith screenshot of my IPAD app which I have taken after I saw the ticket. The App clearly shows that my only search was for 18th Dec departure date While the same was conveyed to Cleartrip customer care through an email and phone call, they have conveyed that as per their IT logs I selected 19th Dec. I have the screenshot of the app proof that the only search I ever made was for 18th Dec departure. This is fraudulent version of Cleartrip. Due to my requirement to travel, I have rescheduled my trip by paying the differential amount today which was Rs 2233. Also this has caused a lot of waste of time and unnecessary agony to me. I am expecting to be compensated against the loss Regards, Rakesh Kankanala