Cleartrip — Wrong Cancellation and Wrong refund - (Trip ID:[protected]

Address:

Mumbai and delhi

Sir,

I contacted Mr. Rehan of Cleartrip on 20th Sept20, he confirmed Del- HYD- SAG flight canceled. I requested to share the first Airline confirmation.
But without my consent and confirmation, Cleartrip Cancelled the flight and stating that full amount will get refund.
I checked on same day with the Airline for other flight ( as my family to travel) and learnt that flight not got canceled and we booked the same flight at higher price.

For Return SAG - DEL, I got confirmation from SPICE Jet that flight cancelled and will refund full amount to agent.

Now cleartrip has deducted the amount ( Rs. 12000/- approx ) and not listening to request. and not paying the difference of Higher amount I paid for the flight.

I need the compensation, from Cleartrip fro Difference in Amount + Inconvinience cause.