Cleartrip — Wrong flight booked - cleartrip fraud site

Address:	Jaipur, Rajasthan, 302015
Website:	www.Cleartrip.com

I tried booking flight from COK to JAI. I was displayed the following flight details. COK to BOM 9W 406 BOM to JAI 9W 2053 I tried booking as per details above. The same was confirmed at the booking details page. But when the payment was processed and the booking was done, the following flights were booked. TRIP ID [protected] COK to BOM 9W 406 BOM to JAI 9W 416 Actually, me and my 3 year old son had booked tickets for BOM to JAI on 9W 2053 and we wanted to return from Mumbai in same flight. Now, with this app error my wife is left alone and she has never traveled in flight before. I confirmed whether I booked the right flight, I again visited the same page which showed the same flight that I tried booking i.e. COK to BOM 9W 406 and BOM to JAI 9W 2053. AND the flights which were booked were not being showed. So, it is quite clear, that I clicked on the right flight and the error was on part of CLEARTRIP. When I filed a complaint on Customer care they said they will revert within 24 hours. Now it is almost 4 days, no reply. I e-mailed them the complaint not once, twice but 4 times but still no response. Every time a complain ticket is given. I enquired from the airlines, they said its error on part of the agent. As the ticket is not changeable or refundable, nothing can be done. I am left with no option but to bear approx Rs. 7000 for Cancellation and fresh booking. Vikas Gupta Chartered Accountant [protected]