Cleartrip — Wrong Refund for business class ticket is processed

Hi,

I have booked a ticket from Dubai to Doha one way business class. I am offloaded by flight due to immigration issue. My business class ticket is a refundable by fly dubai if it is no show they deduct 400AED and in my case it is offloaded. In any case i should get refund but i am not paid any refund. Cleartrip mention that airline full amount is deducted as penalty.

if i am approaching flydubai they are asking to contact Cleartrip and Cleartrip ask me to contact flydubai. its really insane and i have trouble resolving the issue from last 3 weeks.

please kindly do the needful with the correct refund.

Cleartrip trip id
Dubai - Doha one-way Trip ID[protected]

thanks