Clientele Consultancy Service — dish tv operator issue

Address:

Kolkata, West Bengal, 700026

I have a dish tv connection vide vc no [protected] — where i am unable to access abp anada — since last 2 days — showing 301 error for bad weather — where as no rain or thunder storm been observed in last 15 days in kolkata.
I have cleared all outstanding as of now also have seen this channel regularly since 10th of this month.
All other channels are working fine.

Now when i have called your call centre yesterday night after several tries when they are unable to resolve my issue they have suggested to visit your engineers to check you device with a cost.
Now my question when due to your inability i am unable to watch a single channel out of all other channels why i have to pay this amount?
No one has also called me back as promised