[Resolved]  Levis Strauss & Co. — torn out jeans pant

Address:

Kamrup Metropolitan, Assam

I purchased jeans which torned out anly ofter few months purchased from your franchise at G.S Road( Opposite to M/s Bora Service, Guwahati. I showed the torned trouser at the shop, then I was provided with the Mob No_ [protected] of one Sri Sanjib Prasad, staed to be your area sales manager. I trioed to contact him for moretha last one week. On 15/5/13 On being called he picked up the phone but told that he will be responding me within half an hour. But he did not in spite of my mobile call. On 16/5/13 again tried several times and send sms to the said mobile no of Prasad , but he did not respond till I an sending this complaint. What to tell more than that. Pl try to maintain the reputation of yr company with a vigil to your employee who dose not care for the fane and image of your esteemed company of profound repute.
From your above non cooperation with the customer in spite of best efforts being made,it appears that you are quite indifferent with the complaints of your customer after the goods being sold like that of a street-hawker.
If possible ,pl arrange to attend the complaint and replace my torn out pant as the earliest.
I can send you the torn out pant, if name ,designation & address of the concerned person of your company is provided to me.

Thnx in anticipation.

Shubhrangshu Deb
Akashdeep Apartments: H.NO-12
Bholanath Mandir Path
Ulubari: Guwahati-781007
Mob - [protected]