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| Website: | www.cloudtail.in/contact.php |
Sir/Ma'am,
I had ordered a Casio watch being model number Casio Edifice Chronograph Black Dial Men's Watch - EFR-539D-1AVUDF (EX191) on 06.04.2019. The watch worked fine for 8 months then the battery died however I thought it was normal. However unfortunately the nation got stuck by the COVID-19 pandemic and I couldn't get it repaired by the Authorized service center. On October 16.10.2020, I took my watch to an Authorized Casio retailer named New Jain Watches located at 30, Mahatma Gandhi Marg, Hazratganj, Lucknow, Uttar Pradesh, to get the batteries charged and I was informed by the seller that my product was fake. He then showed me the same watch at his store and I was then able to observe the differences. When I came home I did some research and tried looking up the watch at different sites and realized that I really received a fake product. I paid Rs. ₹8, 145.00 for the watch. At the time of purchase, I made sure I purchased the product from an Amazon Fulfilled partner like Cloudtail since they have a good reputation. I did not expect to be deceived like this by a reputed company like Cloudtail India. I paid a premium amount for a fake product which the seller at the authorized shop told me was not worth more than 1000.
I never expected to receive a counterfeit product from Amazon and that too from one of their most trusted partner.
DIfferences in the Fake Watch and Original Watch:
1. The belt of the watch in my watch bends all the way down to the back of the watch. In the original watch the belt is very stiff, heavy and doesn't bent all the way.
2. The back of my watch started getting rust & stains because of the sweat, the authorized seller told me genuine casio watches do not face this issue because of high quality polishing and quality testing at Casio which ensures the metal remains stainless.
3. The time markers at 12, 3, 6 & 9 in my watch are white and in the original the time markers are red.
4. The buckle of the watch belt in my watch is comparitively smaller than the backle in the original which has a more clean look.
5. The Chronograph indicator on the left side of the watch's face has a metal bracket that extends from 8-10. The distance between the edges of the bracket and time markers at 8, 9 & 10 is more in the original watch. In my watch, there is no space between the bracket and time markers.
6. In the original watch the Chronograph indicator located on the top below the 12 marker, has a white/metallic loking semi circle that is very clealy visible and within the semicircle there are markers painted in black that are also clearly visible. In my fake watch these details are very difficult to look at as they are not painted properly.
7. The time markers in the original watch are more clearly detailed and are very properly spaced out. In my fake watch these details are not there and the spacing between the time markers is not as clearly marked out.
8. The needles in the three Chronograph dials on the original watch are broader in shape compared to the fake watch that I have.
9. In the original the three chronograph indicators in the watch have a shinier metallic dial that looks metallic white however in my fake watch the dials inside are not same looking.
Desirable Resolution:
1. Original Replacement of the watch.
or
2. Refund
ANNEXURES:
1. Three photos of my watch that I bought
2. 1 Photo of the watch at the authorized online shop of Casio India for comparison
3. 1 Photo of the watch available at the ShoppersStop, an authorized retailer for casio watches for comparison.
4. 1 Photo of the invoice dated 06.04.2019
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