Clovia — Deducted twice for one order;not received refund yet

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:www.clovia.com

I had ordered item from Clovia.com order no-100705 on FEB 9. I had been charged amount rs. 901 twice. On contacting customer care they told me they would initiate a refund. I did not get a refund even after waiting for the said number of days. On contacting again I was told they had already refunded me on Feb 18. I had not got any refund from them. I contacted them again and they asked me to send them my bankstatement. I have sent my bank statement twice.I have also waited for the said number of days for complaint adressal. Today when i contacted them again they told they cannot open the pdf or the image filr of ank statement. I am tired of innumerable followups AND HAVE NO CLUE HOW TO ASSIST THEM FOR REFUND OF MY MONEY. I want refund of my order amount.
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I had returned the product 344-5584 on Saturday.
But I didn't get any confirmation about the item received by clovia

Please consider this on priority..

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