Clovia — my clovia order has not been placed while the amount has been deducted

Address:	Purple Panda Fashions Pvt Ltd. A-110, Ground floor, Sector-5, Noida, Uttar Pradesh, India Pin: 201301
Website:	clovia.com

I made a transaction for clovia through google pay on 29th june 2020 of rs. 1468.
I have aready mailed the company at [protected]@clovia.com twice.
But there has been no response from their side.
It was mentioned in the mail that they replied that my problem would be resolved within 48hrs, but there was again no response.
I have already had a word with the google pay customer care and they said that the problem is from clovia side.
I would like to have my money back as the order conformation has not been provided.