Club Jiva — amount paid to be refunded due to non-provision of service

Address:	400102
Website:	clubjiva.in

Name of the company: Holiday Kart Private Limited
CIN of the Company: U55101MH2013PTC251124

Please find below the Facts:
1. We were on a Holiday in Sikkim in the month of May-16, we came across Club Jiva, as we had won a holiday package in "scratch and win" offer launched by your company.
2. We attended the seminar presented by your Sales team member, Ms. Sarojani and she explained about the hospitality and services of you company. We were inclined towards entering a contract for a period of 5 years. We paid Rs. 8, 000 advance on 22nd May, 2016 on the very day for the contract value of Rs. 80, 000.
3. After payment of Balance of Rs. 72, 000 on 28th May, 2016, your company allocated the member ship no. CJ/GTP/A1004 for the contract period starting from calendar year 2017 toll 2021.
4. I’ve not utilised a single room nights from the calendar year 2017 till date.
5. I’ve also paid the Management charges for the Financial Year 2017 (Rs. 5, 635) and 2018 (Rs. 6, 372) totalling to Rs. 12, 007, as and when called for.
6. As part of the promotion program we were provided Two Complimentary Break of 3 nights each and in Scratch and win Contest, we were allocated 5 room nights with in your Home resorts. It was actually a pain in booking the room nights as part of the promotional program and scratch and win contest. The email correspondences can be shared, so that you can understand as a customer, what all pains we are going through. But I should appreciate, the services at the resorts were good.

Please find below the reason’s to reach to conclusion on demanding the refund:

1. I had sent the booking request for my trip to for the Hotels on 27th February, 2018 and as usual there was a sloppy response.
2. As there was no response from your side, we had to have a meeting with your team on 4th May, 2018 and it was discussed with Mr. Jaydeep Shetty and Ms. Meena (a Senior personnel from your company) that they will be sharing the Complete Itinerary i.e. (Cab Booking, Hotel reservation (Club Jiva) and tour details) by 7th May, 2018 and latest by 11th May, 2018. As usual sloppy response, non-answering of call, request for extra time was made and no updates to the member. Follow-up emails were sent on 4thMay, 2018, 11th June, 2018, 16th July, 2018 and 2nd August, 2018. In good faith I also gave extra time and the Management Charges for the Financial Year 2018 on 11th July, 2018.
3. After 6 months of struggle on 7th August, 2018 @ 5.01 PM your tem has shared the Itinerary. It surprised me as what I get is completely different Itinerary for 3 Adults, where as I had shared the Flight tickets for 2 Adult and 1 child (age 7 years) on 16th July, 2018. Your company is asking money for the booking the Hotels, which is already pre-paid.
4. I had a call today at 10.41 am with Mr. Jaydeep Shetty on 8th August, 2018. He assured that he’ll be sharing the updated / revised Itinerary by 4.00 pm but no response.
5. We had sent escalation mail to Mr. Lavles on 8th August, 2018, hoping that the escalation to will help to solve the booking problem.
6. On 9th August, 2018, Morning Ms. Meena Sharma (a Senior personnel from your company) called me and trying to pacify the situation and promised that she will be able to provide a solution for the problem that we are facing. But she ended up providing irrelevant information and buying time.
7. Since she stopped responding, we had to once again escalate the matter via email to you on 14th August, 2018 and ask for refund.

In view of the aforesaid facts and circumstances, arrange to pay refund Rs. 117, 007 (Rupees One Lakh Seventeen Thousand and Seven Only) being Rs. 80, 000 for Initial Booking Amount, Rs. 12, 007 for Management charges and Rs. 25, 000 (Expenditure incurred for hotel booking, since your company did not provide the resorts) at the earliest.

Regards,
Vinod Iyer