Dear Sir / Madam,
Our membership ID : CJ/UN21/B/C0241
With reference to the appended mail, request you not to pressurise us for payment of management charge like the way you pressurized us by giving a very short period of time, at the time of our initial membership at Lonavala, on 25th November 2018 wherein you have given us only less than half an hour time to decide on the membership by mentioning the scheme is getting over within half an hour time. We have made the membership fee of Rupees One Lakh at one stretch. However till date we have neither received the DAE membership card, login ID and password (as promised by you the same will be received within 90 days of our agreement) nor we have utilised the holidays as per the agreement till date mainly due to COVID situation.
As per the agreement the management charge is mentioned as Rs.5670 + GST . However as per your mail the same is mentioned as Rs.8250. There is no such clause in the agreement which states there will be change in management charge from time to time.
We are also hearing lot of negative reviews of the existing members even through social medias which is making us feel scared for making further payments to your company.
As we have not used the membership till date due to the COVID situation, where the entire universe is in standstill position. We are not an exception as Our economic position also after COVID situation has worsen, so we are unable to think of spending more money on pleasure rather than to concentrate on basic necessities and very essential expenses like child education, medical expenses and other monthly family expenses.
In this juncture, considering the above genuine reasons we request you to kindly cancel the agreement which is not utilised by us till date and refund the entire amount of Rupees One Lakh to the below mentioned account details which will help us to come out from the bad financial situation and also to avoid further legal action against your company from our end.
NAME : V N SENTHIL KUMAR
ACCOUNT NUMBER : [protected]
BANK NAME : AXIS BANK LTD
IFSC CODE : UTIB0000090
In spite of the above, your Representative Mr.Neeraj Kanna during our conversation on 25th May 2022, is calling us Defaulter. When our money of Rupees One Lakh is with your company from 2018 till date without availing any benefit out of it, how come we will become a Defaulter and how can he call us as Defaulter. We strongly condemn his behaviour and wrong use of words during our conversation which cannot be tolerated. Your other Representative Ms.Farsana is continuously calling for payment during office hours in spite of me informing her not to disturb during office hours. This is not appreciated in the service industry and from this we can clearly understand that the intention of your company is only collecting the money and not considering the customer situation and customer service.
Kindly treat the matter as most urgent and do the needful immediately and confirm.
Payment receipt no.CHD/MUM19290
Dated :25.11.2018
Thanks in advance.
V N SENTHIL KUMAR .
[protected]
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