Club Jiva — fraud by club jiva and not providing refund

Website:

clubjiva.in

My name is jinkal patwari and i am an existing club jiva member. My membership no. Is cj/pr/r/1764. I bought the membership on 31st march, 2018 in mahabaleshwar by paying rs. 65000
I want to issue a complaint against club on several accounts. Please find those accounts below,

1. Misselling of the service -

I was missold this membership through wrong information and was never informed about all its features. - for. E. G. I was told that dae has affiliation of hotels in paris, switzerland and singapore and hence i can utilize bonus provided by dae at these destinations by anywhere in range of 99 to 299 dollars. But now as i understand that dae has no affiliation in singapore and provides only rentals in paris and not bonus.
2. Inadequacy of service -

I was also told that i will be receiving my club jiva id and password within 15 days and dae id and password within 30 days of my payment. However it has been over 9 months now and i am yet to receive dae login id or password.

3. Lack of support from customer care team (Mr. Jaydeep shetty & mrs. Meena) in mumbai regarding refund

I have been constantly calling customer care team in mumbai since past 9 months and explained them my situation numearous times via all 3 mediums - calls, mails and in-person meeting. While the team acknowledges the issue it is yet not ready to refund my payment. It has been constantly delaying my refund since past 4 months (This after assuring that they will provide it).

My complaint is that during this last 9 month i have been not only been fleeced but also harassed mentally. I have made full payment laying my trust in club jiva but have not availed a single service till date and still i am being made to run around circles.