[Resolved]  Club Jiva — fraud by club jiva, need refund

Address:

New Delhi, Delhi, 110007

Hi all
I am a new member of club jiva, who got trapped during my family visit to manali in april 2016. They are a big cheat. We came across an agent of club jiva at mall road manali during our visit, who tried to lure by offering gift cards to us. But the agent convinced my wife to try her luck and scratch the card. When she scratched a card, it reflected that she had won a gift out of the four gifts mentioned on that card (A free holiday / an led t. V. / an i-pad / a cash prize of 10000/-). The agent told us that we are only required to visit a resort and collect the gift. However we refused his offer and left the place. But he kept following us and finally stopped us and said that it is just a part of the promotion of the resort, so that we can visit the resort, have a look at it and recommend it to others. He pleaded that he was a poor man and he would be getting rs 100/- if we visited the resort once. We got emotional and went to the resort with him. At the resort we were asked to fill up a form and asked to attend a presentation of less than an hour; which actually lasted for more than 5 hours!!! During the presentation the sales executive, mr vijay thakur and her senior, briefed to us regarding a 25 yr. Membership programme of club jiva and explained the benefit stating that all the hotels & resorts are of 4/5 star property within india and international. Since we mostly book 4 star properties we thought this membership would help us even during peak season we purchase a 5 year membership for 7 night per year. To this unfortunately for us we paid a lumpsum amount of inr 56000 through our credit card. They made several high, high and high promises to us, and presented before us a long list of resorts of club jiva and its tie ups. They told us that apart from the membership fee, we need to pay a maintenance fee inr 5500 annually; we would not be required to pay a single penny for staying at any of these resorts. They also offered one gift voucher of 5 nights and 6 days free of cost complimentary holidays with inr 500 per night with the membership for which we tried utilizing our gift voucher for our oct 2016 holiday. We get redeem this gift voucher holiday in matheran mumbai where first we need to pay inr 500 per night per person which is false statement first and another we get a room which is to smell out from everywhere water is come out. We told this to club jiva representative there in mathern only nobody even come to check the situation. My membership starts from jan 2017.in mar we decide to plan a vacation at nainital. They told us as your membership is blue session member you would not allowed to book for peak session and if so the per 2 night you need to pay 7 night for the booking. This time i came to know that the people take a membership for off session. This is never told me when club jiva representative sold us membership. Even this time they told us every time we can make booking for any time session.
The sales guy - mr. Vijay thakur through whom the membership has been availed is no longer associated with club jiva. He himself has now accepted the fact that the company is fraud and several customers have been duped by the agents.. You may also go through the no. Of complaints lodged against them in various forums. I am now absolutely convinced with the fact this company is really fraud and is into the business of cheating customers by mis-selling and misrepresentation of facts.
I mailed to club jiva regarding all this and asked them either give me the booking or to go ahead for the cancellation of my membership, the club jiva member told me after one month that now they give me booking but my vacation time is over now any time we cannot make the vacation when club jiva give me booking still i have try to make plan during my time crunch for vacation for shimla and they again refuse this. I call several times with club jiva and talked with nidhi and neha, but everytime they refuse to give me booking. Then i told her to cancel my member ship they told the member ship is non cancellable where as the time of sale they told us any time we can cancel the membership and take a refund for the membership fee. I have called several time to tell refund, they are impolite and non courteous to tell they won’t refund the membership fees. For which i had a question to him that if they do not provide me booking then why can't i get my refund... He hang up the call without answering... Which is highly unprofessional.
I have mailed several time to give me booking or either cancel my membership they first refuse to cancellation and after some time they even not reply me to the mail.
A troubled member from this club, i felt it is very important to warn the people against such kind of frauds and also initiate the legal actions against them so that nobody gets trapped by them in future.
Thanks,
Nitin kumar singhal