[Resolved] Club Jiva — giving wrong information to attract members

vishal_mittal64

from Gharaunda, Haryana

Address:

Pune, Maharashtra

I was offered with club jiva membership during my holiday stay at Goa. I was informed that they have 33 resorts of their own and will not require any payment to be made except that annual maintenance fees. I was offered with blue membership with no difference with rest of two and will need 15 days notice period for booking. In case not satisfied can cancel the membership in look-in period. After reaching home, I went through their site which actually is already changed now found many ambiguities. I lodge a complaint and asked them to cancel my membership but initially they didn't respond but now they say we never made any promise and they is no cancellation policy. Can you please help me to retrieve my money from them.

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Jul 28, 2018

Complaint marked as Resolved

The comolaint was never resolved. They alwsys fool around to avoid the refund. I had never used their serviced, still somehow they are able to post a review as if I had used thrir service. Big cheaters, plesse don't get traplef.

Verified Support

Oct 26, 2015

Club Jiva Customer Care's response The refund towards your membership is approved as per cancellation terms and conditions. We have notified you regarding the same via email. We request you to update your comments and mark the complaint as resolved.

Verified Support

Oct 26, 2015

Club Jiva Customer Care's response We are glad to inform that, we had confirmed the booking for Ooty - Elk hill -- from 13/6/2015 to 16/6/2015 & Kodaikanal - By the Lake -- From 16/06/2015- to 18/6/2015. We are glad that you enjoyed your stay with us . We request you to please mark this complaint as resolved. Looking forward once again to welcome you at our resorts!