[Resolved] Club Jiva — Misguiding while selling membership

nevrekar

from Mumbai, Maharashtra

Address:	400086
Website:	www.clubjiva.in

Last year while im on vacation with my family at Daman Club Jiva representative misguiding us regarding some lucky draw after that they sale their holiday membership to us while taking membership they said anytime you can cancel your membership. We try to continue our membership for that we going to pay installment but we not received any membership card so we stop paying and coordinate with them but their is no response from there side finally decide to close membership now we contact them they said their is no policy we have to cancel your membership and their is no refund, the amount we pay to begin our membership is Rs14000/- now they said no refund however we going to move to consumer compliant forum to teach them good lesson. In above regards any suggestion we welcome and thank you in advance.

Membership number: CJ/DD/R/B0051

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Jan 6, 2017

Complaint marked as Resolved

Club Jiva customer support has been notified about the posted complaint.

Oct 09, 2016

Updated by nevrekar Ms. Nagma and her team gave false commitment to us and while taking membership they insist us to pay as much as we can by credit card, first of all its look like scam but they try to convince us by the name of Ce da De Daman Hotel and showing other family who already member of club jiva. We spend 4 hours to discussed their plan but they keep pushing us to take their plan now i going file compliant against Ce da De Daman also regarding their guest policies how they allow this kind of people in hotel to mentally harness people who are coming to enjoy their on vacation.

Oct 18, 2016

Updated by nevrekar As aspected received a dramatic call from club jiva legal department and they offer us vacation plan upon our dates which never accepted by them just fooling customers to provide your dates so we give you nice vacation trip upon your dates which resolve your refund claim. We provide flexible dates but they said all home hotels around whole india are booked and they not able to process our request. My next steps i going to file a my compliant to indian government grievance sites and provide details of this scam not only im alone in this pool but i observed many many cases. I just collecting all information from different people making one dossier which content list of people who get trouble with this scam as well as going to make one platform which create online submission for victim who meet together and decide to take legal action against this kin of company just for your situational awareness.

Verified Support

Dec 03, 2016

Club Jiva Customer Care's response Dear Sir/Madam

We are concerned by the query raised by you on the online platform. However we would like to inform that this is not the official forum to address any query related to Club Jiva.

You are requested to kindly address your feedback, queries or suggestion at [protected]@clubjiva.in or visit our website www.clubjiva.in for contact details.
We further like to request you that, kindly do not display your contact details like mobile number, email, amount or residence address on any consumer forum website as some culprits with fraudulent intentions may use you contact details.

Warm Regards
Team Club Jiva