[Resolved] Club Jiva — never respond back and always charge with service charge

rnbhat1

from Mumbai, Maharashtra

Address:	411027
Website:	www.clubjiva.in

I took an package with ClubJiva in 2014 till date every time i try to place an inquiry no one responds back. Their website does not show the availability and just has an option place an inquiry. They say they are partners with DAE when i go to DAE website and try to see if i get an hotel they say i need to purchase a membership. For these reasons i haven't been able to yet avail any facility for which i had already paid a huge amount.
Now they send me an email saying i still need to pay Rs17936/- as service charge, and the funny part is they would charge 12% interest if i don't pay by 24th Sep!

I need a complete refund of my amount i paid earlier with interest.

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Oct 27, 2017

Complaint marked as Resolved

Club Jiva customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2017

Club Jiva Customer Care's response Dear Sir/Madam

We are concerned by the query raised by you on the online platform. However we would like to inform that this is not the official forum to address any query related to Club Jiva.

You are requested to kindly address your feedback, queries or suggestion at [protected]@clubjiva.in or visit our website www.clubjiva.in for contact details.

We further like to request you that, kindly do not display your contact details like mobile number, email, amount or residence address on any consumer forum website as some culprits with fraudulent intentions may use you contact details.

Warm Regards

Team Club Jiva