| Address: | club jiva ( A Division of Holiday Cart Pvt Ltd), 65, Level 1, Dewan Centre, Jogeshwari (W), Mumbai-400102-OFF-1Jogeshwari (w),Mumbai |
Dear Sir/ Madam,
Regarding the subjected Agreement Number, we wish to inform you that,
Myself Mrs. Rashmi Mayekar, My husband Mr.Rajesh Mayekar and our son Mast.Parth, we went to Matheran on 18th March 2022, for a family picnic, on the second day i.e. 19th March 2022, evening we went to the Matheran market for shopping, while roaming one guy came to my husband and ask him to wait and listen to him for 5 min. said that he is making sales promotion of their new projects of club and asked my son to take out one card that was Free Gift Card and overjoyed he said that your son is very lucky he has won the prize, and to take the prize you have to come to our office there we will distribute your prize and there is a small promotion celebration ceremony is going on, which you have to attend, will take 1 hour, we will provide you snacks & bevarages and after this we will give you ur prize. This Gift voucher ( scratch Card ) is of four prizes, Prize is 32” LCD TV, TAB, Cash etc.. We went with him, one lady came and gave us one form to fill in which there we need to give all our kyc details, we filled that form signed, and submit to her, then after some time one representative came named M. Vrushali Rane, we got introduced to her by that lady, after that Vrushali took us to the hotel and showed us each and every floor of the hotel and explained types activities they arranges for travellers/ guests, then she took us to one small room / office, where we saw a couple was sitting and one guy was explaining them about their club and activities, we made to sit, i asked Vrushali, when we can collect our gift, but she pretend that she had not listen what i said, and started to make happy to both o[censored]s and our son, she told that today is the last date of some offers of club membership and by your sons luck u have got the Gift voucher also, it's a very co-incidents, your son is very lucky and further... she removed some catalouges / brouchers from her drawer and started to show hotels and their activities, how club jiva is tied up with all the hotel in India as well as in abroad, and kept smiling all the time and praising my son in every pause. it took nearly 1hour, and at last she offered to join the Membership of Rs. 2lacs we were in shocked and refused to not take the same, she started convincing us but every time we refused to her but she is fully trained how to make Fraud and make fool to the customer, she called her senior Mr. Anwar, a tall guy came smiling to us, and again started to explain the plans and offers, we told him that we will think on it and will let u know our decision, and ask him to handover our gift and to let us go to our hotel as it was 8'0 clock now and we have spent almost 2 hrs here, but he made us to sit saying that how Vrushali will feel, when she has spent almost 2 hrs with u and not taking the Membership, we kept on saying NO, After some time Mr. Anwar told that if you are not taking the membership of Rs. 2Lacs, he will show us calculation of Membership of Rs. 1lacs, which will be very beneficial and be in your budget, and thus made us ready, told to pay Advance payment of Rs. 50, 000/- very smartly he asked us Credit Card, I told him that I have not generated PIN of the same yet he said no problem I will help you to generate the pin right now and took me with him in one small office, my Axis Bank credit card limit was Rs. 40, 000/-only, he successfully generated PIN of my card and swiped the card and made the transaction, we were like hypnotised by them, after this he told that atleast 50% of Advance payment must be done and asked my husband whether he has cash of Rs. 10, 000/- we told him we don’t have cash, smiling he said not to worry there will be balance in your bank account and thus can swipe the card, this time also we refused them but they made us ready for the transaction and got done. For 50% Balance payment they told us to pay in 18 emi @2777/- per month., Also told that there will be club maintenance charges of Rs. 8, 500/- in every two years . Very happily and smartly they cheated us and in a fraction of minute 1 Purchase Agreement - on 100 Rs. non Judicial stamp paper was handed over to us and took signature of both o[censored]s. Payment receipt of Rs. 50, 000/- ( Rs. 40, 000/- + Rs. 10, 000/ ) and other papers like hotels / restaurants lists were attached with the agreement after finish all the procedures they captured our family photo with our Agreement . Mr. Anwar said verbally that this agreement is Transferable, can be gift to family members and Friends and also it can be Withdrawn / cancel Then we asked them to give us our Gift, Vrushali, took out our gift voucher and asked my son to scratch the same, he scratched the same and found that he won the prize of holiday package worth of Rs. 21, 000/- ( prize B) which is for 3 Nights and 4 Days ) FREE Accommodation to be availed at Goa, Panchgani, Matheran an or and many more. Here they have very smartly cheated us . They assured us that they will courier the Travel kit on our address within weeks time, which is include Membership Card.
Now Almost 1 and half months we are making follow ups for the Travel Kit but no response, every time they says we will courier it to u, we are now fed up to calling them . And also in this time myself have lost the Job and my husband is only the earing person in our Family. We will not able to use and maintain trip with club Jiva Contract, we haven’t used nor even started with this. We have realized that we have got cheated . We want to cancel the Membership and request to refund the amount paid of Rs. 50, 000/- .
Its my humble request to you please refund all money paid by my husband, it will be very helpful for my son’s education, sir I am not asking any donation I am just requesting to refund my own money.
I will always be thankful to you for your gratitude
Enclosed please find related all the documents attachment with this mail.
Bank name &account number share by mail. Please do positive action.
Thanking you
Rashmi Mayekar
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