Club Jiva — reservations

Hello all,
Its been almost 11 working days since we requested information on reservations and have received only 2 responses.

Where's the gap?
Either you do not have bandwidth to deal with your customers or a very wrong expectation has been set.

We were to get a call from someone handling the european dae but there is no response

I want the escalation matrix. Whom do i email to get my money back

Regards
Nupur