[Resolved]  Club Jiva — Services / no help in bookings

Address:	Mumbai City, Maharashtra, 400601
Website:	clubjiva.in

I am a member at this club jiva and while taking a membership have recieved a voucher. Now while tryinv to use this voucher after fulfilling all their conditions like intimating 15 days prior to booking etc. I tried to book a hotel room for 3 nights checkin 17th oct check out 20th oct. And since the time i sent an email it has been an experience nothing short of hell. Firstly they do not acknowledge the email apart from the auto generated response.then if we call them they have 2 different numbers and both keep passing customers to each other. Nobody actually helps. I have made atleast 50 calls trying to confirm if the booking is done since 3rd oct(my initial email date) N here i am today 14th oct and still dont have my booking confirmed. My flight costs have doubled compared to 3rd october but i obviously cant book flights until i have a room confirmed in my name. This is happening inspite of me being a member so GOD savd those souls who try using the voucher without being a member(which by the way they promise while trying to sell the membership to you) People i spoke to and did not help at all are Simmy, Michelle and Kalpana.Will be happy to share the numerous phone calls made and emails sent to which i got no reply.