Club Jiva — wrong commitments and information provided for membership purchase

Address:

65, Level 1, Dewan Centre, Swami Vivekanand Road, Patilwadi, Jogeshwari West, Mumbai, Maharashtra 400102, Mumbai City, Maharashtra, 400102

We had visited matheran in feb-19 and there was a contest run by club jiva which was won by us. We were provided information on the membership features and it look interesting and we bought the membership. Based on the initial information provided to us, we inquired for booking hotel for our family of 5 and then, we were told that they can provide 1room free and 1 on chargeable basis. This was quite opposite to information shared by their sales representative at matheran.in month of may-19, we went and met ms. Meena madam at club jiva office in andheri to clarify these things. She informed that she regrets for miscommunication and informed that club rules cant be changed. So, we requested her to cancel our membership as we wont be able utilise their scheme of holidays as we go for family holiday with full family. She said that she is not sure about cancellation but would try to speak with management and get this approved but it would take 90 working days. We waited for this 90 days to get over and then contacted again thru email as on phone, they dont provide this information. We were told it will be processed after diwali. After diwali, we again visited personally as we were getting irrelevant response to our email. After meeting ms. Meena again on 9th november, she informed that they are facing fund issue and as a result, the payment would be done in installments. We agreed to that also but till today, there has been no payment received from club jiva. It has been more than 6 months but we are not getting issue resolved.

Hope this complaint might help us in recovering our money.

Ravi g. Lodaya
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