Clubjiva — No documents for membership

Address:	393001
Website:	www.clubjiva.com

Hello sir,
i become a member of clubjiva at goa, in nov. 2014.
i choose monthly installment option for pay membership fees. in 2015 i pay fully amount of membershipship fee and also annual maintenance charges. but till today, i never get any welcome call, msg or document like member id, etc...
Name of members (1) Prakash J BESHANWALA (2) Nikunj B.modi