Cognizant — Onboarding issues in cognizant portal

Hi,
My date of joining was 10-OCT-2022. I had completed all my formalities but onboarding pass was not generated.

When i contacted hr, But till now no updates. I follow up everyday throguh mail but i dont get any reply on mail.
When i call hr she picks once in a blue moon and tell that she has submitted it to team to create offer. We will update.

My candidate ID : 21767344

Can anyone please help. I have left my previous company.