Coindcx — MONEY was debited from my account but not credited in coindcx wallet amount was in UNDERPROCESS after that got rejected by coindcx

Address:	Mumbai ,Maharashtra
Website:	support.coindcx.com/support/home

I had done UPI TRANSACTION ON 10DEC RS 4500/- MONEY was debited from my account but not credited in my coindcx wallet. trans.. was in underprocess nd got rejected by coindcx from that day too till now I'm waiting for my refund amount. I tried to mai /call customer support too many times . Please kindly look into the matter and resolve my problem and return my money back to may account . I want my transaction back into my wallet

I filed complain everywhere like coindcx customer support, kotak mahindra bank, kotak customer support, kotak bank, Twitter, phonpe
I didn't received satisfactory response from everyone they all said to me that they'll inform me and resolve my issue

Mu coindcx ticket number
My ticket number is 1920642, 1920613, 1891860, 1887917
I raised many tickets but I didn't received any satisfactry answers