Coindcx (neblio Technologies Pvt Ltd) — Money debited from mobikwik wallet & didn't received

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I have done payment of 2001.74 Rupees from mobikwik wallet to coindcx on 4 dec20121. My money debited from wallet and didn't received in my coindcx wallet. I informed coindcx support team but after48 hrs they didn't refund money in wallet.so I informed you through this way please check this issue it's a serious matter for me. I m providing my email below and also a screenshot of transaction.
Kindly plz check the issue.