Common Floor — false commitments - no leads provided, no response from the team, no refund

Address:	560093
Website:	www.commonfloor.com

Commonfloor executive named Vinay Kumar kept calling me for months to take up a subscription and as a service he committed that he would provide 30 leads for the property I have to sell. The moment I made the payment, I stopped receiving any calls from him on the update. Every time I called him, he kept claiming he's on leave or he will check with his team and come back. Other times, he would say 'Oh I thought you have already received everything that's why you didn't call back'. Now I kept following up with him for 3 months and never received any leads as promised, so I demanded refund of the amount I paid for the services. For that too, he kept saying yes the accountant is on leave, it will be done by today evening, by tomorrow evening and so on. And now he has stopped taking my calls. I wrote to their customer care department, who call me after a week of my email to them and still no resolution. The customer care executive Siddarth mentioned it's not their policy to refund but he will work on a resolution and requested a day's time to work on it. This conversation happened on 27thMarch 2019 and till date no call back from him. I want my money back along with interest and compensation for all the pain I have gone through. Commonfloor is not to be trusted and I think Consumer Court should take strict action against these fraudulent practices.