Compare Dth / Vserve eCommerce Sales & Service — Free shoes promised not delivered

I purchased a dish tv hd dth from vompare dth last month.
I was given a coupon of a free shoes.
I paid rupees 199/- as a delivery charges but the company did not deliver it.
The customer care service is poor. They disconnect the phone call abruptly and don't respond.
I sent an email also but it is also not answered.
Kindly do the needful and deliver the shoes or return money.

Vijay kumar
Phone [protected]