100Bestbuy.com — non refund of money | |
In July-August I had bought a jeans pant from 100bestbuy.com. The size they sent was wrong (34 instead of 32). I asked them to either change the product or "refund the money", equal to 1357 rupees. I talked to one of their customer care representative named "Pavani". She said I should courier the product back to them and they will refund me the money and "it won't be as credit points". I couriered (returned) the product at my own cost (Rs 200) and have been waiting for the refund of the purchase price (1357) till now! They gave me a reference number for this problem in October, the number is 7363255. They are being reluctant to refund and today asked me to get credit points instead which will force me to buy from their site. I called them today. The person ended the call saying he will call me back but didn't! I request you to kindly ask them to refund the money in my account. I will be grateful to you Was this information helpful? | |
 2 Comments | |
Comments
On
17.08.2014(Sunday), 2 No's of online
transaction's (Transaction id no: 621777 of Rs 699/- and Transaction id
no:381832 of Rs 12, 499/-) was made between 7.15am to 7.45 am on 100best buy .com.DUE TO SOME
EXIGENCY(death of the person for whom the intended purchase) I WANTED TO CANCEL
BOTH THE TRANSACTION IMMEDIATELY. Accordingly as per their cancellation policy
contacted customer care within 24
hrs(i.e on 17.08.2014 at 3.10 pm) for cancellation
and the Reference id No is: 32022980 &32023104 respectively.Customer care
gave me assurance that both transactions were cancelled and the total amount of Rs 13, 198/- will be refunded immediately to my credit card.But till date (20.08.2014) no refund has been made, over an above the same amount has been debited from my credit card.On asking the customer care I was informed that equal amount of credit points is credited to my 100 bestbuy account which can be used for any future purchase.Frankly speaking on seeing their track record of complaints I am not interested in purchasing any product from this company. Kindly use your good office to ensure that an amount of Rs 13, 198/- is refunded to my credit card.
AMIT KUNDU
[protected]
17.08.2014(Sunday), 2 No's of online
transaction's (Transaction id no: 621777 of Rs 699/- and Transaction id
no:381832 of Rs 12, 499/-) was made between 7.15am to 7.45 am on 100best buy .com.DUE TO SOME
EXIGENCY(death of the person for whom the intended purchase) I WANTED TO CANCEL
BOTH THE TRANSACTION IMMEDIATELY. Accordingly as per their cancellation policy
contacted customer care within 24
hrs(i.e on 17.08.2014 at 3.10 pm) for cancellation
and the Reference id No is: 32022980 &32023104 respectively.Customer care
gave me assurance that both transactions were cancelled and the total amount of Rs 13, 198/- will be refunded immediately to my credit card.But till date (20.08.2014) no refund has been made, over an above the same amount has been debited from my credit card.On asking the customer care I was informed that equal amount of credit points is credited to my 100 bestbuy account which can be used for any future purchase.Frankly speaking on seeing their track record of complaints I am not interested in purchasing any product from this company. Kindly use your good office to ensure that an amount of Rs 13, 198/- is refunded to my credit card.
AMIT KUNDU
[protected]
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We have seen your complaint. We apologize for all the delay occurred in the past, but were surely around now.
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