I have ordered TWO items from 20north.com. My order number is[protected]. Order date is Nov 28, 2010. The items are:
1. Kindle Wireless Reading Device, Wi-Fi, Graphite, 6" Display with New E Ink Pearl Technology and
2. Kindle Lighted Leather Cover, Black (Fits 6" Display, Latest Generation Kindle)
On 25th December, 2010, I've received one shipment (a single box) from 20north (Shipment Number : 000SL7766A). It was delivered through Aramex Delivery Unlimited (Shipment Number [protected]). In the CIF INVOICE attached outside the box I have noticed that the shipment included both the above mentioned two items. After opening the box I have got only the 2nd item (Kindle Lighted Leather Cover, Black ). At first, I thought it was a mistake made by the Aramex Delivery Unlimited, so I track the details of the shipment in their website. And in the Aramex website I have found that the shipment (the box that I received) is lighter (0.92 lbs) than the weight (2.05 lbs) written on your CIF INVOICE. That means Aramex has delivered whatever they have received from 20north.com.
I've send an immediate mail to the customer support of 20north. But they didn't reply. After that on 27th Dec, I called them. Somebody named Samin told me that she is taking a note regarding that matter, and within two days they would get back to me. Without any surprise, they didn't reply. So, today (29th Dec) morning again I've called and someone named Sweata picked up the call. I told her my order number and she told me it's been delivered. Again, I had to tell her all the incidents (I'm not sure what kind of note Samin has wrote down!!!). Then she told me, after insisting that the deadline is over, to wait until the afternoon as her seniors have been looking into the matter. She assured that if they can not find any solution then they would refund me. Just 1hour back, at 4pm, I called them again. Now Sweata has told me to wait until tomorrow.
20north.com is utter unprofessional in dealing with their services. I am not sure whether I'm going to receive any more shipment or not as I've ordered both the items at the same time. I've paid Rs. 13,999 and got only the cover (Rs.4695). I'll give the updates again.
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