[Resolved] 20North.com — Fraud 20north.com failed to deliver and didn't refund money back | |
Hi Following is the excuses the company is giving for not delivering the item which was supposed to be deliver on 26th Nov 2010(see attached). I seriously doubt about the credential claim by this company. They appear to be an fraud organization please investigate and if possible arrange for refund of my amount. From: 20North Customer Support <[protected]@20north.com> Sun, 19 Dec 2010 12:26:21 To: You Show full Headers | View blocked images in this message Hi, Roopak, We apologize for the delay. Your Order#[protected] is still held with customs. We will update you immediately upon the dispatch of the same into local transit with a tracking ID. Please write back with any concerns. Best, Charmaine www.20north.com _________ On Sat, Dec 11, 2010 at 2:59 PM, 20North Customer Support <[protected]@20north.com> wrote: Hi, Roopak, Thank you for writing in to 20North. Please note that I am currently checking on the status of your Order#[protected] and will write back with a positive update on Monday, 13/12/10. Please write back with any concerns, or feel free to call on[protected]Mon -Sat) (9:30 am- 6:30 pm). Best, Charmaine www.20North.com ________________________ On Fri, Dec 10, 2010 at 7:05 PM, roopak sardar <[protected]@rediffmail.com> wrote: HI, I am still waiting and I don't know for how long ? Do you still believe that Item will be delivered in future any day? regards Roopak On Thu, 02 Dec 2010 11:57:53 +0530 20North Customer Support wrote > Dear Roopak, > >We are writing to inform you that unfortunately we were not able to provide the tracking number since the consignment was shipped through our partners, moreover this shipment is consolidated till it reaches our Bangalore office, once we dispatch your order from our Bangalore office we will surely provide the tracking number. > >Your shipment is currently at the Customs in Chennai under going clearance. That's why we have sent you a mail saying that you should receive the shipment by next week. Unfortunately for this consignment we switched logistics and that has caused this confusion, however, that should not effect your shipment form being delivered to you within the 21 days delivery guarantee. We would like to extend 20North's sincerest apologies for the inconvenience this situation has caused you. > > Thank you for choosing 20North! > >Best Regards, > >Alister Stephens >www.20North.com On Wed, Dec 1, 2010 at 8:01 PM, roopak sardar <[protected]@rediffmail.com> wrote: > HI , > > 1. Do you have any Shipment or Transit Document or anything that proves that the Item has been in Fact ordered. > 2. Is their any source based on which you can declare that i will receive the Item next week... > 3. If you are aware that I will receive the Item by Next week, then why i didnt receive any mail , dont you have any tracking procedure by which you can see that Item has not been reached to customer. 4. Based on what you have send me the Original Order Status where you have mentioned the date of 26 Nov. > 5. I am sorry to say the way you are approaching the issue and the big claimed that you are making in your website is not matching. > Regards Roopak > On Tue, 30 Nov 2010 17:45:08 +0530 20North Customer Support wrote >> Dear Roopak, >> >>This is to inform you that you should receive your Order ID :[protected] any time next week. You can always visit 20north.com and access your account to know the latest update on your order. >> >>If you have any further queries, please feel free to call on[protected]Mon -Sat) (9:30 am- 6:30 pm) or mail us back. >> >>We look forward to giving you a great online shopping experience. Thank you for choosing 20North! >> >>Best Regards, >> >>Alister Stephens >>www.20North.com >> >> On Tue, Nov 30, 2010 at 12:11 PM, roopak sardar <[protected]@rediffmail.com> wrote: >> When can i expect the status of my item ? >> >>regards >>Roopak >> >>On Sun, 28 Nov 2010 13:57:02 +0530 "20North Customer Support" wrote >>>Hello from 20North.com, >>> >>>Thank you for mailing us. This is an automated acknowledgment of your >>>email. Our offices are closed on Sunday the 28 th November 2010 . We >>>will respond to your emails on 29 th November 2010 . >>> >>>Thank you for your patience and understanding. >>> >>>Customer Relationship Managment >>>20north.com Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
Let me share the horrendous experience I have had with
this company 20North ( the next Amazon.com of India)
The story is long but let me just begin by telling you its
end. After 2 months of endless
wait, that too after paying exorbitant air
delivery charges nothing has been delivered to me ( or will be delivered ).
Now have to get my credit card cancelled as well (to save myself
from further damage)
The entire story: On 4th July 2009 I came across this site 20North.com
which is suppose to deliver the products to customers from India.
Before ordering, I closely examined 20North site. Every information
(including contact address) was provided with minutest detail. A live
cha t operator was also available for prompt help. Even the testimonials
from satisfied customers were there to inspire confidence.
So could not wait any longer and on the same day placed my mega order. An
expensive professional microphone (Audio Technica Condenser Microphone ) along
with its accessories. After opting to pay for faster and expensive
air delivery and custom duty, total amount added to Rs.20366 ( yes you read it right, its
20 thousand only). And the deal was still very reasonable (thanks to the discount
they had offered ). The only glitch seemed to be a long delivery time ( 20 Days
by air ). The payment was immediately deducted from my credit card and I
got a nice invoice in my email from 20North saying that my order is confirmed
and would be delivered on 24th July 2009.
I waited in excitement and anticipation for 24th July to arrive. Surely the date
arrived but not the order. Instead I received an email by someone named
Suraj from 20North informing me that order was delayed in transit and would
be now delivered on 27th July instead. Disappointed but still hopeful.
As the 2nd promised date arrived I received another email from 20North (this time
from someone named Alister Stephens ) telling me that my order has been dispatched
from USA but with with a wrong product and thus I would have to wait till 10th August.
He was deeply apologetic and informed me that this has never happened before.
I felt angry and frustrated but had no option to wait for another 2 weeks.
On 10th of August once again received another such email ( this time from a girl named Nidhika)
I quote the content of that email "The shipment containing your order is held up
in customs due to an error in the accompanying paperwork. The paperwork has been
fixed but because of the original error the shipment needs to be cleared by a
special (exception handling) process which could take another two weeks."
My patience ran over this time. I talked over the phone to this girl Nidhika and
asked what was 20 North upto. Once again she repeated the content of her email
verbally and along with sincere apologies and remorse and regret ( as usual ).
She told me that such a thing has never happened before with any of their
customers ( I almost believed that I was their most unfortunate customer to get my
order delayed 3 times in a row). She promised me that on 24th August (that is after
another 2 weeks) my order will be at my doorsteps as it has already arrived in India
and just needs custom clearance . She offered a further 15% Discount to prove that she was
speaking from the heart. Call me an emotional greedy but I once again believed in
her story.
Do I need to tell you what must have happened on 24th August.
Nothing happened. On 25th August once again I received that dreaded email ( this
time from some girl named Vidhya ). I quote her for you "Since its arrival in India over
a month ago the shipment has been in bureaucratic hell bouncing between the customs
departments in Chennai and Bangalore and as of now we have a release date of 10th September’09
from customs which means we would have it delivered to you by 15th September ’09 ." She made
it sound as if what I had ordered was not a mike but a missile. 3 more weeks of delay. I was also advised to place my order again as they could not do it
internally. This time along with the usual apology I was offered an E-Gift Card (worth 500)
to show that they meant it from their heart. I had enough of their bullsh_t . This time I hadbecome too experienced not to fall for it again.
I have asked them for a refund.
It took me 2 months of endless wait and frustration but now I had understood that 20North
was just buying time. Contrary to the impression conveyed through the look of their website
either this website was an online scam or it was being run by some guy from his bedroom in
his pyjamas. Highly incompetent.
Another lesson learnt was that if something seems too good to be true on the internet, it is a scam.
They blocked my money (20 thousand) for 2 months and I am sure earned interest on it as well
(Perhaps that is their business model and reason for perpetual delay). Some people online claim that some inexpensive items like games CD or books was
indeed delivered to them. So can this company 20north be trusted for delivering expensive
items as well. What if the product delivered ( that is if delivered ) has some defect detected later. They claim they will return it or replace it (I have my serious doubts)
One important question still remains unanswered " Is this company indeed a fraud
this company 20North ( the next Amazon.com of India)
The story is long but let me just begin by telling you its
end. After 2 months of endless
wait, that too after paying exorbitant air
delivery charges nothing has been delivered to me ( or will be delivered ).
Now have to get my credit card cancelled as well (to save myself
from further damage)
The entire story: On 4th July 2009 I came across this site 20North.com
which is suppose to deliver the products to customers from India.
Before ordering, I closely examined 20North site. Every information
(including contact address) was provided with minutest detail. A live
cha t operator was also available for prompt help. Even the testimonials
from satisfied customers were there to inspire confidence.
So could not wait any longer and on the same day placed my mega order. An
expensive professional microphone (Audio Technica Condenser Microphone ) along
with its accessories. After opting to pay for faster and expensive
air delivery and custom duty, total amount added to Rs.20366 ( yes you read it right, its
20 thousand only). And the deal was still very reasonable (thanks to the discount
they had offered ). The only glitch seemed to be a long delivery time ( 20 Days
by air ). The payment was immediately deducted from my credit card and I
got a nice invoice in my email from 20North saying that my order is confirmed
and would be delivered on 24th July 2009.
I waited in excitement and anticipation for 24th July to arrive. Surely the date
arrived but not the order. Instead I received an email by someone named
Suraj from 20North informing me that order was delayed in transit and would
be now delivered on 27th July instead. Disappointed but still hopeful.
As the 2nd promised date arrived I received another email from 20North (this time
from someone named Alister Stephens ) telling me that my order has been dispatched
from USA but with with a wrong product and thus I would have to wait till 10th August.
He was deeply apologetic and informed me that this has never happened before.
I felt angry and frustrated but had no option to wait for another 2 weeks.
On 10th of August once again received another such email ( this time from a girl named Nidhika)
I quote the content of that email "The shipment containing your order is held up
in customs due to an error in the accompanying paperwork. The paperwork has been
fixed but because of the original error the shipment needs to be cleared by a
special (exception handling) process which could take another two weeks."
My patience ran over this time. I talked over the phone to this girl Nidhika and
asked what was 20 North upto. Once again she repeated the content of her email
verbally and along with sincere apologies and remorse and regret ( as usual ).
She told me that such a thing has never happened before with any of their
customers ( I almost believed that I was their most unfortunate customer to get my
order delayed 3 times in a row). She promised me that on 24th August (that is after
another 2 weeks) my order will be at my doorsteps as it has already arrived in India
and just needs custom clearance . She offered a further 15% Discount to prove that she was
speaking from the heart. Call me an emotional greedy but I once again believed in
her story.
Do I need to tell you what must have happened on 24th August.
Nothing happened. On 25th August once again I received that dreaded email ( this
time from some girl named Vidhya ). I quote her for you "Since its arrival in India over
a month ago the shipment has been in bureaucratic hell bouncing between the customs
departments in Chennai and Bangalore and as of now we have a release date of 10th September’09
from customs which means we would have it delivered to you by 15th September ’09 ." She made
it sound as if what I had ordered was not a mike but a missile. 3 more weeks of delay. I was also advised to place my order again as they could not do it
internally. This time along with the usual apology I was offered an E-Gift Card (worth 500)
to show that they meant it from their heart. I had enough of their bullsh_t . This time I hadbecome too experienced not to fall for it again.
I have asked them for a refund.
It took me 2 months of endless wait and frustration but now I had understood that 20North
was just buying time. Contrary to the impression conveyed through the look of their website
either this website was an online scam or it was being run by some guy from his bedroom in
his pyjamas. Highly incompetent.
Another lesson learnt was that if something seems too good to be true on the internet, it is a scam.
They blocked my money (20 thousand) for 2 months and I am sure earned interest on it as well
(Perhaps that is their business model and reason for perpetual delay). Some people online claim that some inexpensive items like games CD or books was
indeed delivered to them. So can this company 20north be trusted for delivering expensive
items as well. What if the product delivered ( that is if delivered ) has some defect detected later. They claim they will return it or replace it (I have my serious doubts)
One important question still remains unanswered " Is this company indeed a fraud
hello i am suman from west bengal i wanted to let you know that 20north is a fraud organization they copy other products from famous website and
so it to their website one year will gone but i will not get my product yet, a man name pradip malur used to told me that your product is leaving usa
just now later told me product is now under us custom department don't waste your money if you can talk to me feel free to call on [protected].
all the satisfied customer summary was created by themselves.
so it to their website one year will gone but i will not get my product yet, a man name pradip malur used to told me that your product is leaving usa
just now later told me product is now under us custom department don't waste your money if you can talk to me feel free to call on [protected].
all the satisfied customer summary was created by themselves.
20North.com — 20north.com resolved complaint: 20north.com provides wonderful service, good customer support
I ordered MIU France 11376 Pancake Turner Set, Flexible High Temp Nylon and Norpro Stainless Steel Jumbo Pancake Dispenser on 20th Nov and they guaranteed 21 days delivery time. After 15 days from ordering date I checked the website and it says the product has been delivered. I email customer care that product has not yet delivered and status showing delivered, they gave me the tracking no and courier name (Aramex) with immediate response to my mail. I spoke to the aramex customer care but they seem unable to tell where the parcel is. Again I wrote to 20north that parcel has been misplaced by aramex. They replied it’s in process of being delivered to my address and follow the same tracking number. I waited for 4 more days but nothing delivered to me. Again I spoke to aramex customer care but disappointing reply from their end. Than again contacted 20 north and they assured that they will take the follow-up for my order and would deliver to me within 7 days. And on 5th day itself I got the delivery.I really appreciate their help. Great Service…….
I would recommend the service to others