[Resolved]  A.o. CMTS BSNL Pali (Rajasthan) — GPRS 199 PLAN SE GPRS 49 PLAN CONVERT COMPLAIN

SIR,
I HAVE BSNL POSTPAIID PLAN 525, MY MOBILE NO IS [protected], FROM 18/12/2007 I ACTIVE GPRS199 PLAN IN MY MOBILE. AFTER ONE YEAR I USE GPRS199 PLAN, ONCE TIME SOME PROBLEM IN GPRS199 PLAN THEN I CONTACT TO COSTOMER CARE THAT I HAVE SOME PROBLEM IN MY GPRS199 PLAN HE ADVISE ME TO REACTIVE THIS PLAN BY SMS SEND THIS TYPE GPRSPRE TO 53733 . I SENT THIS MASSAGE . ACTIVE MY PLAN, AFTER ONE MONTH I SEE THAT IN MY MOBILE BILL MY GPRS199 PLAN CONVERT IN GPRS49 PLAN THAN I MEET MY NEARLY COSTOMER CARE THEY ASK THAT FOR PREPAID COSTMER ACTIVE GPRS BY SENT SMS GPRSPRE TO 53733 AND POSTPAID COSTOMER SENT SMS GPRS49, GPRS199 TO 53733 YOU DO WRONG MASSAGE, THIS IS COMPUTER FALT, AND MY MOBILE BILL COME 18334, SO GIVE ME GPRS199 PLAIN BILL