[Resolved] Accel Frontline — Poor Service Support | |
Hello Sir/Madam, I am user of Sony Ericsson phone G700, in which my FM radio is not working properly. Which i submitted at Accel Frontline Service center which is a parter of Sony Ericsson in India to provide service support on 29th july 09. they give me duration of over 15 days, but my phone is not yet repaired. I dont have cellphone as they dont even provide me a standby for my phone. Whenever i call them they said me repeated from one week that we are out of stock. as soon as the stock come we resolve your problem. please help to provide me with my repaired handset or with replacement. My details are as follows:- Call No. BHP-SE-257802/0809 IMEI no. [protected] Customer Name: Saurabh Thank you.. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 9 Comments | |
Comments
Hello there,
I am the person (JAYMIN DALWADI) who uses your transcend product I have purchased LAPTOP RAM DDR2 512MB from COMPUTECH COMPUTERS BARODA (GUJARAT, INDIA). BUT it was faulty so I had given it back to COMPUTECH COMPUTERS. And COMPUTECH COMPUTERS person had submitted that RAM to ACCEL FRONTLINESERVICES LIMITED.
Details:
Call Id:-TSCBRD[protected]DW
SUBMITTED: 18-SEP-2009
I have good relations with COMPUTECH COMPUTERS and since last two months he was calling to ACCEL FRONTLINESERVICES LIMITED daily to get RAM replacement but reception girl always ask for call id and “replied that your required RAM is not in stock and we have already pass your requirement to our head office as we will get it will call back to you”
I am getting same reply every time. So what do I think about your company? I think your product is out of market of your company is out of market that’s why there is no stock and so I don’t get my RAM replacement.
As my knowledge distributers and dealers are shadow and mirror of company reputation. But as your transcend product user I am not satisfy with your service because my laptop is useless without RAM since last two month because of your bad services only.
And keep one thing I never recommend your product to my friends and my relatives because whatever your company is but your service is bull sheet. As a common man if you will think you will come to know that one RAM replacement never take 2 months to get replacement in whenever in whole world.
At last really I tell you what rubbish service is providing from your side. One RAM you can’t replace when it’s faulty and also under warranty. If your BIG Company is not ready or able to replace it then tell me I will buy new one. I will think that transcend want money only not customer relations.
This happening since 19-sep-2009. And still I haven’t got my RAM back.
Well thanks a lot for your rubbish service for customer support. Thanks a lot.
Well after doing this mail I will wait for your call for 24 hours then will go for buying new RAM.but mind well not from your company transcend. Will go for another company brand.
JAYMIN DALWADI
INDIA
[protected]
[protected]
I am the person (JAYMIN DALWADI) who uses your transcend product I have purchased LAPTOP RAM DDR2 512MB from COMPUTECH COMPUTERS BARODA (GUJARAT, INDIA). BUT it was faulty so I had given it back to COMPUTECH COMPUTERS. And COMPUTECH COMPUTERS person had submitted that RAM to ACCEL FRONTLINESERVICES LIMITED.
Details:
Call Id:-TSCBRD[protected]DW
SUBMITTED: 18-SEP-2009
I have good relations with COMPUTECH COMPUTERS and since last two months he was calling to ACCEL FRONTLINESERVICES LIMITED daily to get RAM replacement but reception girl always ask for call id and “replied that your required RAM is not in stock and we have already pass your requirement to our head office as we will get it will call back to you”
I am getting same reply every time. So what do I think about your company? I think your product is out of market of your company is out of market that’s why there is no stock and so I don’t get my RAM replacement.
As my knowledge distributers and dealers are shadow and mirror of company reputation. But as your transcend product user I am not satisfy with your service because my laptop is useless without RAM since last two month because of your bad services only.
And keep one thing I never recommend your product to my friends and my relatives because whatever your company is but your service is bull sheet. As a common man if you will think you will come to know that one RAM replacement never take 2 months to get replacement in whenever in whole world.
At last really I tell you what rubbish service is providing from your side. One RAM you can’t replace when it’s faulty and also under warranty. If your BIG Company is not ready or able to replace it then tell me I will buy new one. I will think that transcend want money only not customer relations.
This happening since 19-sep-2009. And still I haven’t got my RAM back.
Well thanks a lot for your rubbish service for customer support. Thanks a lot.
Well after doing this mail I will wait for your call for 24 hours then will go for buying new RAM.but mind well not from your company transcend. Will go for another company brand.
JAYMIN DALWADI
INDIA
[protected]
[protected]
Accel Frontline is having Worst worstest Service ever I seen!!!
I had problem with my Transcend RAM. which given at Accel Fornline Pune on 30 july 2009, at that time they told it will take just 15 Days for replacement. But now almost 5 months passes, But they doesn’t replaced RAM. When tried to contact on phone no, It always busy (Hooked off). Then I rushed to office then they just wait for some days. When I asked to return my RAM as it is, then they refused to give me back.
All we people should go Consumer Forum Against Accel Fronline.
I had problem with my Transcend RAM. which given at Accel Fornline Pune on 30 july 2009, at that time they told it will take just 15 Days for replacement. But now almost 5 months passes, But they doesn’t replaced RAM. When tried to contact on phone no, It always busy (Hooked off). Then I rushed to office then they just wait for some days. When I asked to return my RAM as it is, then they refused to give me back.
All we people should go Consumer Forum Against Accel Fronline.
Hello this is Aravind from chennai
I gave my defective transcend RAM for service in Accel frontline greams road, chennai on 16/11/2009. While giving my RAM they told that my RAM will be replaced within 3 weeks. I went to Accel after 3 weeks. They said to me that it needs 30 days time for replacement and asked me to come after 2 weeks. I went there exactly on 16/12/2009. They told me that it will take 45 days for replacement. What they are thinking about customers.. Dont we have any other job? Still I didnt got my RAM back. Please dont buy TRANSCEND products. Create awareness to your friends. Now I am going to file a case in consumer court and approach legally against them.
I gave my defective transcend RAM for service in Accel frontline greams road, chennai on 16/11/2009. While giving my RAM they told that my RAM will be replaced within 3 weeks. I went to Accel after 3 weeks. They said to me that it needs 30 days time for replacement and asked me to come after 2 weeks. I went there exactly on 16/12/2009. They told me that it will take 45 days for replacement. What they are thinking about customers.. Dont we have any other job? Still I didnt got my RAM back. Please dont buy TRANSCEND products. Create awareness to your friends. Now I am going to file a case in consumer court and approach legally against them.
Transcend wants me to wait for 3 Months for a replacement RAM !
Appalling After sales service.
Please reconsider your options before buying any Transcend products.
Who is the culprit Transcend or Accel Frontline ?
Appalling After sales service.
Please reconsider your options before buying any Transcend products.
Who is the culprit Transcend or Accel Frontline ?
I am also facing a similar issue with Transcend (and Accel). The company seems to have a very poor attitude towards its customers. I will never again buy any product from Transcend. I also advise everyone else to stay away from their products, as the company's priority list does not include customer service or satisfaction.
Here's my case. My 2 GB RAM failed during August 2010 and I immediately gave it for replacement. I was told it would take 25 days to get a replacement and I was shocked. It was not an expensive, outdated or rare product that I was returning. It was a cheap 2 GB memory module which is still in the market, and as I learned later, still in stock at the stores. When the company has the product available for sales, why couldn't it make it available for warranty replacement? What is the point of warranty then?
But I had to accept and leave as I had no choice. 25 days passed, and now almost 50 days are gone. I am stuck with an useless system at home, as you all know RAM is an essential component. Transcend does not seem to know or care.
I don't have the money to buy a new memory module and even if I did, I am unsure if the timings of the new module will match the replacement module if it ever arrives. So thanks to Transcend, my mind is stressed on a daily basis, which I am sure must have affected my mental and physical health. I am stressed because I am helpless, have nobody to complain to (Accel is only a partner company and I can't blame them for anything other than partnering with a *&^%$ company like Transcend).
Anyone who reads this, I beg you to spread the word and advise all of your friends to treat Transcend products like the plague. If you have already bought from the company, cross your fingers and pray on a daily basis that you never have to approach them for warranty replacement, because there seems to be no such thing.
Here's my case. My 2 GB RAM failed during August 2010 and I immediately gave it for replacement. I was told it would take 25 days to get a replacement and I was shocked. It was not an expensive, outdated or rare product that I was returning. It was a cheap 2 GB memory module which is still in the market, and as I learned later, still in stock at the stores. When the company has the product available for sales, why couldn't it make it available for warranty replacement? What is the point of warranty then?
But I had to accept and leave as I had no choice. 25 days passed, and now almost 50 days are gone. I am stuck with an useless system at home, as you all know RAM is an essential component. Transcend does not seem to know or care.
I don't have the money to buy a new memory module and even if I did, I am unsure if the timings of the new module will match the replacement module if it ever arrives. So thanks to Transcend, my mind is stressed on a daily basis, which I am sure must have affected my mental and physical health. I am stressed because I am helpless, have nobody to complain to (Accel is only a partner company and I can't blame them for anything other than partnering with a *&^%$ company like Transcend).
Anyone who reads this, I beg you to spread the word and advise all of your friends to treat Transcend products like the plague. If you have already bought from the company, cross your fingers and pray on a daily basis that you never have to approach them for warranty replacement, because there seems to be no such thing.
transcend is one of the worst company in the world.believe it or not.i am a it professional with ten years of experience.where as ram is concerned you should go for corssair, kingston, ocz etc kind of brand.even their pen drive, micro sd, mp3 player also are very poor rated in build quality.and what to say about accel frontline, they are actually like dalal(broker), they could do nothing.if you want any help about computer product you can mail me to ([protected]@rediffmail.com).take care ...jeet sarkar.
@JAI:
That was Damn straight! I agree with you since i had the same experience as you!
A week ago i took my defective seagate drive to ACCEL FRONTLINE for warranty service, they took my drive and gave somekind of job sheet. They said it will take upto 15 days for replacement. Just before i was leaving there came another person with the same problem...Oh Wait! also with the same specs as my drive... WHAT...A...COINCIDENCE...! !...same barracuda 7200 here...same barracuda 7200 there...180gb here...180gb there...!!??
And a four or five days later they message me "that your replacement to your defective drive serian no...case id..yada yada..etc., etc...is ready! (that was 10 to 11 days earlier than they mentioned...and am sure they aren't flipkart"..!)
Next day i went to their centre where they gave me a hdd sealed, packed inside esd cover. The label on top ot hdd states "Certified repaired HDD" At first i was happy thinking..."time god...they didnt return my HDD back pasting a new label on it!
i took it home, connected the hard drive to my system and powered my system readying to install os into my hard drive!
But wait!..."kick".."kick"..."kick"...what's that sound i'm hearing!...hmmmmm!...sounds familar..."kick"...!!!
Yes! the sound is familiar because my old defective drive the one i gave for the warranty service used to produce the same familiar sound as this one!!! (the sound of an DeadHead)
And for a moment i had thoughts "...looks like my drive is stuck with that Mr. COINCIDENCE..."
and wondered "I wish i had my old drive back!"... end of story!!!
That was Damn straight! I agree with you since i had the same experience as you!
A week ago i took my defective seagate drive to ACCEL FRONTLINE for warranty service, they took my drive and gave somekind of job sheet. They said it will take upto 15 days for replacement. Just before i was leaving there came another person with the same problem...Oh Wait! also with the same specs as my drive... WHAT...A...COINCIDENCE...! !...same barracuda 7200 here...same barracuda 7200 there...180gb here...180gb there...!!??
And a four or five days later they message me "that your replacement to your defective drive serian no...case id..yada yada..etc., etc...is ready! (that was 10 to 11 days earlier than they mentioned...and am sure they aren't flipkart"..!)
Next day i went to their centre where they gave me a hdd sealed, packed inside esd cover. The label on top ot hdd states "Certified repaired HDD" At first i was happy thinking..."time god...they didnt return my HDD back pasting a new label on it!
i took it home, connected the hard drive to my system and powered my system readying to install os into my hard drive!
But wait!..."kick".."kick"..."kick"...what's that sound i'm hearing!...hmmmmm!...sounds familar..."kick"...!!!
Yes! the sound is familiar because my old defective drive the one i gave for the warranty service used to produce the same familiar sound as this one!!! (the sound of an DeadHead)
And for a moment i had thoughts "...looks like my drive is stuck with that Mr. COINCIDENCE..."
and wondered "I wish i had my old drive back!"... end of story!!!
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Inspirisys Solutions Limited First Floor, Dowlath Towers, New Door Nos. 57, 59, 61 & 63, Taylors Road, Kilpauk. Chennai – 600 010, Tamil Nadu, Chennai, Tamil Nadu, India - 600029
What they have to do
What they want to do
What are they supposed to do
What are they doing
And with this attitude, they do not seem to learn it ever!
A sample:
I walk in to them with a seagate hard disk. Another person walks in with another seagate hard disk.
Accel accepts both and asks us to come the next week. We both come next week and they return the same products to each o[censored]s, my HD packed and sealed to him, his HD sealed and packed to me. Simple. You still have complaints, come, we shall replace it with someone else' i s their attitude.