[Resolved]  Air Asia Malaysia — Useless customer service

Im so angry with Air Asia, the staff claimed that we could save our RM10 for web check in and need to pay more RM293 for penalty in return. It is uselss to make web-check in as we are refused to enter the flight because of our luggage not checked in 2 hours in ahead. We spend 1 hour in AIRASIA counter and half an hour quarrelling with the staff for not helping on our luggage and say BYE to our flight. Ends up, we had been penalties to pay RM293 to buy another ticket for returns. Even, the staff refuse to give us the rate at first and ask us to pay a new ticket of RM 500++ due to our complaints in the counter and returned our credit cards for not lodging our purchase. Even, the "ASIA MANAGER" called the security guard and a few legal officer to interview me when i wish to take down the inccident. Im wondering is that AIR ASIA tactic to train the staff so, or AIR ASIA has used the tactic to increase the air -ticket in directly where not advise the customer to go for the flight but advise the customer to buy a new ticket and say bye bye to the original flight after waiting one hour in airport!