| Address: | North Delhi, Delhi |
sir i had purchased a handset of this company AF31 on 17 august 2009 form a shop in delhi with bill. after 3months of purchase the set started developing functional defects and we looked for its authorised service centres in delhi as the gadget was in its gaurenty period. after 2 months search we were sent to its authorised centre classic communication located at b5/57 sect 7 rohini. where we handed over the set along with all copies of bill.
after a week the centre tiold us that the set could not be rectified for itd defects as the company could not provide its application tool so it would take a little more time we kept on waiting for about a month and after repeated visits the set was given to us and ask to see its functioning. after 1 day again same problems developed and we returned back the set to the service centre. again after 1 month it was returned saying that the software has been reloaded and changed as previous software was defected, we brought it back but the set could not be turned on again we submitted the same. and till date we have not recieved the set whenever we visit the centere new excuses are presented to us. no response , no feed back , no update, only new reasons like it has been sent to company iyself for replacement of motherboard , it has been dispatched but not yet recieved, company has broken up its tie up and so on_________. still we are waiting for the handset. now as its gaurantee period is about to get over what are we suppose to do still we are without the handset. we have been forced to purchase another handset so we can keep our work going ,kindly repalce our instrument along with the compensation for the loss of our time and mental pece and unneccesary purchase of another handset.and mental harrasment caused to us fighting every tinme at the service centre
alok jain
132 ff ,pocket 13, sector 24, rohini,delhi
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Airfone — Set not exchanged/repaired under warranty & problem is getting proper service
Dear Sir,I had purchase One No. Mobile handset airfone af26 from the show room, opened at Rajeev Chowk Metro Station, New Delhi on 13.05.2010 for Rs. 3,500/-
The hand set hardly worked for 20 days and it stopped working. I approached it on phone with the seller but they told me that they are not responsible to give any service and and all services shall be offered by Airfone only.
Now, please the list of harassment, which I faced :
1. I called 6 times to get the address of service centre,
2. I visited their service centre on 18.06.2010, located at Kalka Ji, who told me that the Display is to be changed. And they were agreed to replace it FoC basis, but I had to leave my handset with them for 15 days, for which I refused.
3. Again I visited East Patel Nagar Service Ceentre, keeping in mind that my mobile shall be repaired on FoC basis at same time.
4. But when I visited the centre, they told that this will be repaired on chargeable basis only. I requested them again and again but they didn't and recovered Rs. 594/- inclusive of service charge as Rs. 150/- before handing over the handset to me. And that too at 5 pm against my various requests.
I would request you to please look into the matter and give justice by returning the money, which they recovered from me towards service under warranty as well as towards the harassment .
Thanking you,
Ramesh Chand
[protected].