Airtel Complaints & Reviews

From,
Subash Kumar Saraf
[protected]@gmail.com
Bsnl cell #[protected], [protected], [protected], [protected]
Vodafone cell # [protected]
Relience# [protected]

Sir,
This is Subash Kumar Saraf from Sunari para, Barbazar Sambalpur Orissa. My Airtel Mob No is [protected]. I regret to inform you that this Mob is showing most of the time ‘Out of Range’ because of poor service by the local Airtel Service provider. But other service providers like BSNL, VODA PHONE, RELIENCE have excellent signal and very good service here.
So please Call me in the Mob Numbers stated above. I am facing this problem since last two years. I have made several complaints to Airtel . They only tell “ We understand your concern and we will work together to resolve your issue “ But Airtel is very aggressive in connection with Bill l Payments . The officers never forget to make frequent calls, and when I tell what I remind them about my Network Problem they simply say, wait “ Our technical teams are looking into the matter personally ”
Given below are the cell phone numbers of persons who sell Voucher cards for all Mobile Service providers, they are also totally dissatisfied with Airtel Service, you may ask them for your satisfaction.
K.Saraf
Mob. # [protected], [protected]


Please Read The Total Email Conversation with “ [protected]@airtelindia.com “

Sun, Jul 20, 2008 at 11:41 AM
From subash saraf <[protected]@gmail.com>
[protected]@airtelindia.com
date Sun, Jul 20, 2008 at 11:41 AM
subject : Nobody tried to rectify the fault
mailed-by gmail.com
From
Subash Kumar Saraf
Sunaripara, Barabazar, Sambalpur 768003
My cell # [protected]
To
Costumer care, Airtel
Dear Sirs,
I want to tell you that I am unable to receive calls using my cell phone, the signal strength is zero. To make a call I have to go to the main road, I have made tons of complaints but nobody tried to rectify the fault. I was given false assurances only. Due to this my father Dr.B.Saraf, cell # [protected] surrounded his connection.
My Complain No are 17334002 Dt. 1.7.2008 & 17385880 Dt. 7.8.2008. The Airtel company is very much aggressive for bill Payments only. They do nothing. Please do the needful at the earliest.
Yours sincerely.
Subash Kumar Saraf
Cell # [protected], [protected],

Reply From Airtel
Jul 20, 2008 at 1:39 PM
On Sun, Jul 20, 2008 at 1:39 PM, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:
Dear Mr. Saraf,
Thank you for contacting to Airtel.
This is with reference to your email dated 20/07/2008 regarding network problem and status for your complaint number 17334002 and 17385880 of your Airtel number [protected].
We understand your concern and we will work together to resolve your issue.
We wish to inform your that your complaint number 17334702 and 17385880 is in process. Please be assured that our technical teams are looking the matter personally.
However, we have arranged an urgent call back regarding your complaint and we will get back to you within 24 hours.
For any further queries, please feel free to contact us at [protected]@airtelindia.com.
We value your association with Airtel.
Regards,
Surjit Pal
Customer Service
Airtel

Then I am waiting for Response No phone call but there is a Several call Regarding Bill Payments Not for my complain .
NB : No Reply From Airtel
Again I wrote to Airtel
From
Subash Kumar Saraf
Sunaripara, Barabazar, Sambalpur 768003
My cell # [protected]
To
Costumer care, Airtel
Dear Sirs,
?????????????????? I want to tell you that I am unable to receive calls
using my cell phone, the signal strength is zero. To make a call I have to
go to the main road, I have made tons of complaints but nobody tried to
rectify the fault. I was given false assurances only. Due to this my father
Dr.B.Saraf, ? cell # [protected] surrounded his connection.
My Complain No are?? 17334002 Dt. 1.7.2008 &?? 17385880 Dt.? 7.8.2008. The
Airtel company is very much aggressive for bill Payments only.? They do
nothing. Please do the needful at the earliest.
Yours sincerely.
Subash Kumar Saraf
Cell # [protected], [protected],
One Day a Call From Airtel that we will solve your problem with is 24 Hours
And also 2-3 calls for Bill Payments from Airtel
Then again I Wrote mail to Airtel
With Sub : 24 hour is stall going on ...
Dear Airtel,
??????????????? This is with reference to your email dated " Sun, Jul 20,
2008 at 1:39 PM "The Email attached below you wrote me that " we have
arranged an urgent call back regarding your complaint and we will get back
to you within 24 hours" But neither nobody call me nor any person came to
see the location till now, I thing 24 hour is till going on ... So lets? wait ?
when the 24 hour is finish on Airtel Office Clock...?????
Warm Regards,
Subash Saraf
Cell # [protected], [protected],


My mail to Airtel
Wed, Jul 30, 2008 at 9:41 AM,
subash saraf <[protected]@gmail.com> wrote:
Dear Airtel,
This is with reference to your email dated " Sun, Jul 20, 2008 at 1:39 PM "The Email attached below you wrote me that " we have arranged an urgent call back regarding your complaint and we will get back to you within 24 hours" But neither nobody call me nor any person came to see the location till now, I thing 24 hour is till going on ... So lets wait when the 24 hour is finish on Airtel Office Clock...?????
Warm Regards,
Subash Saraf
Cell # [protected], [protected],
Airtel Reply on
Wed, Jul 30, 2008 at 11:36 AM

[protected]@airtelindia.com <[protected]@airtelindia.com>
[protected]@airtelindia.com
to [protected]@gmail.com
date: Wed, Jul 30, 2008 at 11:36 AM
subject: Your Airtel mobile number (#[protected]) [REF:[protected]]
Dear Mr. Saraf,
Thank you for contacting Airtel.
This is with reference to your email dated 30/07/08 regarding Network problem for your Airtel mobile number [protected]. We understand your concern and will work together to resolve the same.
As we understand that you had complained us for the same in your earlier email call dated 20/07/08 as well.
On receipt of your complaint with complaint number 17629363 which was logged on date 25/07/08, our network team worked for your concern regarding indoor coverage in Bara Bazar, Sunari para. We thank you for your feedback as it helps us in planning and improving our network coverage.
Based on your feedback our network team has evaluated the same for technical feasibility and network enhancement. Outdoor coverage in the above area has been found to be adequate. Currently we are constrained to initiate deep indoor coverage enhancement in this area. This area has been included in our scope for coverage improvement activity for future. We will keep you updated on your valuable input.
Further we have re-forwarded your complaint to the concerned department. We will revert to you at the earliest.
We appreciate & value your feedback as this helps us in planning our future network augmentation.
Due to some technical issue, call back could not be done on your Airtel number. We rearranged urgent call back for you and out executive will contact you within 4 hours regarding your Issue.
For further clarifications/queries/assistance, please contact us via email at [protected]@airtelindia.com.
It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meet all your future requirements too.

Regards,
Manoj Choudhary
Customer Service
Airtel
There is Only call For Bill payments Not for my Network Problem
Then I mail to Airtel
Mon, Aug 4, 2008 at 3:21 PM

subash saraf <[protected]@gmail.com>
[protected]@airtelindia.com
date Mon, Aug 4, 2008 at 3:21 PM
subjectRe : 24 hour is Still going on (#[protected]) [REF:[protected]]
mailed-bygmail.com

Dear Sir,
I want to tell you again that I am unable to receive calls, because the signal strength is still Zero. To make a call I have to go to The main road, I have made several of complaints to you, but no phone call from your side . But I think Now The Airtel will start making call for Bill Payments Only, But Not for Network problem I am again tell you that The Airtel company is very much aggressive for bill Payments only.
They do nothing.
Yours sincerely.
Subash Kumar Saraf
Cell # [protected], [protected],
No mail from Airtel Only Call for Bill payments and Airtel Stop my Outgoing calls

Mail to Airtel
From subash saraf <[protected]@gmail.com>
To [protected]@airtelindia.com
Date: Tue, Aug 19, 2008 at 8:38 PM
subject Re: 24 hour is Still going on with " Outgoing Barred " (#[protected]) [REF:[protected]]
mailed- bygmail.com
Dear Airtel Sirs,
I am very sorry to say Network Problem is Still Continue ... and I again tell you that I am unable to receive calls, Due to signal problem I have to call back to my callers from the main road or from my Home's roof and for this reason my bill usage also is high .
In my last mail I wrote that " The Airtel company is very much aggressive for bill Payments only " and it is True because Today My Outgoing is Barred and I am unable to make call, my Bill is also not so too High, I make is partly Payments But major fault is from your end . every time I was given false assurances only so that " with in 24 hours your problem will be solve " . Due to this my father Dr.B.Saraf, cell # [protected] surrounded his connection. Please active my outgoing call as soon as possible I will make some partly payments and please made some Discount for me.
Warm Regards,
Subash Saraf

Cell # [protected], [protected].
A surpassing Mail from Airtel That
subash saraf <[protected]@gmail.com>
[protected]@airtelindia.com
dateWed, Aug 20, 2008 at 8:40 PM
subjectRe: Auto-Acknowledgement - Re: 24 hour is Still going on with " Outgoing Barred " (#[protected]) [REF:[protected]]
mailed-bygmail.com

On Tue, Aug 19, 2008 at 8:50 PM, <[protected]@airtelindia.com> wrote:
Dear Customer,
Thank you for writing to us. We shall revert to you within 24 hours.

Warm Regards
Airtel Customer Service
Important: Please mention your mobile no. as 98XXXXXXXX /[protected]in the
subject of the email whenever you write to us for a quicker response. Do
not include any space or any special characters between the digits.

This is an auto-generated reply, kindly do not reply on this mail. For any
queries please mail to [protected]@airtelindia.com

i would like to inform u that you have deactivated my outgoing call due to the my id but i have submitted my id on 15/09/2008 at your nirman vihar branch office and the problem is still same.

i[censored] r not intersted for activate my outgoing calls then i request you to please send my id on my address i think this service easily provide by you.

onece again i thank to you for your most excellant service.

your's truly
devender singh
[protected]

Sir I am purchase SIM 2 times from Motihari, Bihar. My mobile no. was [protected] and [protected] and balance was 446 Rs. and 300 Rs. and activate lifetime and STD pack. My both SIM was blocked .When I contact to customer care they not given coorrect information . After long time they told your address is not valid. I am given to our office address. I am working in NPSP- WHO, India how your customer care officer told WHO address is not valid.

I get 2 to 3 calls every day from AirTel to subscribe to their new call India service. Every time I tell them to take my number off their list as I have already registered for their service. Today, I asked to speak to a Manager and the rep said no manager is on duty. I told him I don't believe this and he disconnected.

A minute later, I get another call from Airtel and I ask for the Manager again. This time, the guy says he is the manager. I told him that I have told multiple times to stop calling me. He starts to argue that there are dozens of call centers all over India and I can get calls from anywhere. I start to tell him that once I have informed one person in your company, this harassment must stop. At this time, he starts to abuse me with slurs in Hindi.

Airtel must pay more attention to who they are hiring and to their policies on call center management. Not only are they going against laws o[censored]SA and India, this truant unmonitored behaviour by their staff should not be tolerated.

I am customer Airtel But i am very sad to buy airtel sim card. I have bought before 2 month. My mobile no. is [protected] & [protected] and balace is moer than 300 & 400. I called every where to my friend but after one hour my mobile barred (incoming & outgoing are closed) when i complain airtel customer and ZSM Sunil Grover(Patna) they said to me that your address proof didn't submit in main airtel office so your line disconnected when as i have submitted already my documents to retailer shop. Now I am harassment in this time I have submitted again never the less my service is disconnected. I am working in NPSP- WHO and given office address they told that address is not valid.

I have taken airtel demo from prakash (crpf dealer) on 6th september 08, he had activated my demo sim and told me to take the Mpin no from custumer care, then i talk to customer care he told me i will get my mpin no with in 10 min but on continious talk he told me an error was displaying while sending mpin no he told your no has not been regestered for demo. Then i talk to dealer then after 8 days he had given me another demo. Now again the customer care is telling the same problem. Till now i had not got my Mpin no.
What to do
my first demo number [protected]

Dear Sir, Madam

I had purchase a sim card which is launch by Airtel company as a Goverment schem, that those who are Goverment servent they only get this card and in this the schems was Airtel to Airtel 10. paise, Airtel to Others 30. paise, but after few year(1 1/2 ) years, they change the plan becoz of some reason. But there are customer who are using this card there call rate is same as it was and my call rate has change .
When i call at customer care they said not only your call rate change all customer those who are using this card it will change it is in process, but there are my friends using this plan before me and now also they are using no changes has done in there call rates 2 years pass. But till date they have not taken any step to give Equal call rate to every customer. Even though i am using this card, call rates is airtel to airtel 25 paise, airtel to other 50 paise . But i want to know why they have not change this plan for all customer who are using this goverment plan why only few customer of this plan has to pay this much.
I want compensation for this .
My no. [protected].

hi i am customer in airtel more than two year.first airtel sevice provider is very nice after that they frequently change the plan such as in begining add-on card call rate is 10 paise after 6 months 20 paise now call rate is 30 paise. but other service provider continue the same 10 paise(vodafone).airtel is very large telecom service provider in india and abroad also, so airtel should consider in this case.then booster back also airtel changed, now they gave up the 65 and 69 booster back...what is happening i cant understand first they(airtel) give all the good planes after some more days they gave up the schemes...in this situation going contiously definatly airtel loss hudge amount of customer its true so airtel take necessary step...

i am Ved Kumar.i want my incoming and outgoing details of the airtel prepaid number [protected]. plz send me the details.

Dear Sir,
Although, I do not know if my grievance will be sorted out, please note down my complaint:-

I got my prepaid mobile phone no. [protected] charged with Rs.100/- on the 17th of September 2008 at 07:58 PM with a transID 27979662.

After recharging I received a conformation from eRecharge but, my phone has not been credited with Rs.87/-.

I have been desperately trying to get in touch with Customer care department, but am feeling harassed, since I am not being able to connect through to a pre-paid customer care executive.

Kindly give me a call on [protected] or[protected] or[protected] to give a solution to my roblem

I am Rajesh Vaidya holding Airtel prepaid connection number [protected]. My problem is stated below:

- I activated GPRS service on 30th Aug, 2008
- I deactivate GPRS service on 31st Aug, 2008 after 24 hrs of the time of activation
- The amount of RS 29.98 should have been deducted.
- Instead 89.94 was deducted. So I should get a refund of 59.96 Rs.
- Moreover on 14th Sep, 2008 again 29.98 Rs were deducted against VAS download. Please note that there was no such download done from the number nor any activation request for sent for any type of service.
- On 15th Sep, 2008 also there was a deduction of 14.99 Rs against VAS download for no reason.
- I had called numerous times to Airtel Customer care and did not got proper response. Some said that the refund will happen in 2 hours while some did not respond to my query.
- I am mentally harassed a lot and placing a humble request to refund the amount of Rs 104.93 as soon as possible.
- The customer care professional informs me that the GPRS service has not been deactivate since 20 Aug, 2008. Then my question is why the 14.99 Rs did not got deducted on every day after that?

In total I want Rs 104.93 refund in my prepaid no [protected]
Looking for a positive reply.

I was working in Freescale Semiconductor India Pvt Ltd. in Noida around one year before. I had taken airtel mobile connection with number [protected]. I payed the remaining mobile bill at the time of leaving Noida and came to Hyderabad. I had requested to cancel my mobile bill at Hyderabad Airtel office. But even after that, some gundas from Delhi keep calling me and threatening me that, they have filed case against me in Delhi court and I have to pay 9000/- as a penulty. I am very sick of all these things. Please take appropriate action against it.

Dear Sir,

I have an Airtel no. [protected], I cleared my all dues at 9 September 2008 and asking at Airtel Showroom to convert my Number from Post Paid to Pre-Paid, I submitted my all documents to them and sign the form, They told me that with in 72 hours your number will be converted into pre-paid. After 2 days ago i call in Airtel Customer Care and told them my problem, They also give me 72 hours extra time to convert the number from Post Paid to Pre-paid, after 144 hours my number has not been converted into pre-paid, when i call in customer care postpaid they told me to call in customer care pre-paid, till now this is happening, they could not resolve that, today is 18 September 2008 till now my Mobile No. is not activated.

Airtel customer service does not register complain, there is no email adress to book compalain, no n of their office give adress to register a cmplain, ther customer service on [protected] is so bad that you keep trying for hours you will always receive the voice that it is busy try some time later or their executive will disconnect after waing you to listen their music or tring sound.

copy of compaint of their higly illegal activity is pasted below, which on the advice of some body has been registered to their so called gurgaon / okhala office address given by some person and I am in search of correct address & email to lodge my compain.

"
From: A.C. Verma,
B-203, Indian Oil Apartment,
Plot C-58/23, sector-62,
Noida-201306 Dated : 17.09.2008






The Bharti Airtel Ltd
D-184, Okhala Industrial area-I,
New Delhi-11020


Sub:1) Illegal disconnection of my prepaid Cell no. [protected]
2) Fraudulent issue of duplicate sim card against above number

Ref: Reference no.[protected] of talk on customer care no [protected] with
Sri Alok

Dear Sir
I used my above prepaid mobile till evening of 14.09.2008 and it was having a balance of Rs 200/ approx. On 16.09.2008 I found it disconnected from service.
When I came from office at 7.00 PM I kept on calling your customer care which I could contact only at 12.15 PM midnight of 16/17.09.2008. vide talk reference number given above.
I learnt from your executive that a duplicate sim card has been issued against above number, he was not able to extend any help beyond that information nor was ready to give me any number or address to enable me to lodge a proper compain. He did not lodge a compain and simply gave me a reference no of call. Tele recorded voice on your customer care no [protected] everytime says that our call is being recorded, if it is true please check back how many times I made a call during above period? And your customer care executive never bothered to call back and check the grivances.
Kindly be informed that original sim card is available with me. I have not applied for any duplicate sim card. Please restore my connection on my original sim card. Please also enquire how duplicate sim card has been issued against my above Cell no without proper verification as it may be misused by some miscreants

My alternate mobile no. is [protected] and my e –mail is [protected]@yahoo.com. Please acknowledge receipt of this letter and advise me on the action taken at your end.

Thanking you


A.C.Verma "

Sir
My mobile number is [protected]. Please stop with immediate effect the miss call service (MCA) on my mobile connection and inform.

Naveen

1)I have changed my house to new address as follows. please correct the address

Ruhi Bobby Sujan, D-504, Indra Prastha Towers, Drive-in Road, Thaltej, Ahmedabad-380054
e-mail id : [protected]@rediffmail.com, [protected].
2) Please arrange to send my bills to e-mail id given above.
3)Please send alert about payment due on my mobile [protected].
4) please convert my current combo-plan 999 to combo plan 799.

Please do the needful at the earliest and confirm on my e-mail address given above

sir
my phone no. [protected] which is a prepaid number is by mistake is blocked

plz tell me the puk code to open