Matrix Cellular
Matrix Cellular International Services Pvt Ltd
Customer satisfaction rating: 59%
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369
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Matrix Cellular Customer Care

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Address
7 Khullar Farms, Mandi Road, Mehrauli
New Delhi
New Delhi District
Delhi
India - 110030

Customer Care Phone Numbers and Contacts


Additional info
Matrix Cellular International Services Pvt Ltd office in Koramangala, Bangalore:

No.95, 17th B Mn,5th Blk, Koramangala, Bangalore, 560095

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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59%
Complaints
369
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0
Resolved
197
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Good news! We have a good connection with the company and they're good at resolving user complaints.

Matrix Cellular Complaints & Reviews

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Hi, I bought an international sim for my UK travel from Bangalore airport at 1950rs. After I reached I tried using 4g internet...
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My contact number is [protected]
on 07 May 2021 i have applied for matrix global sim and INR 3552.89 was got deducted...
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I took an international simcard for travel to dubai more than 3 years ago. I tracked my usage via my phone and was well below the free limit I was provided.

However on my return, I was billed below amount or something like that. Rs. 15, 000 was automatically deducted from my credit card which was taken from me from the airport from where I took the Sim card. Please note that at time of taking my Sim card I was not told about any such hold against my card even when I asked the representative selling that card.

I was not satisfied with the bill, it was argued and settled at that time.

Now after more than 3 years of radio silence and no notice or communication. I am notified of a due balance by a lawyer [protected]@legalknights.in on my email id [protected]@gmail.com and threatening of a legal proceedings against me.

I am extremely disappointed with this kind of service and practice.
Mar 03, 2021

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Matrix Cellular customer support has been notified about the posted complaint.
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    Hi Matrix team,

    I have done two recharges on my number # 92XXXXXXXX. but recharge is not successful . got...
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    Matrix sim card purchase mumbai airport,
    4 months after automatically not working...
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    I took a matrix sim card for my 15 days europe trip from mumbai international airport on 27th feb 2020. Paid aprox 4300 for...
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    Dear team,
    Today at 1621 hrs., i have received one sms from amex credit card that that an amount of rs. 123.92 was...
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    As per the agreement t[protected] (Phone no: [protected]), i purchased an international sim card (For 28 days from 1st feb...
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    Date: 21/10/2019 to 03/11/2019
    Basic plan: 2500 + 18% gst

    I have taken diamond postpaid plan for my...
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    I write with reference to matrix sim hired by me for my europe trip from 1st august, 2019, to 10th september, 2019 under account...
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    I was wrongly billed for fixed data packages worth rs 5781, which i have not asked for during my 10 days trip to europe recentlybr...
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    I took a sim for singapore from matrix, i chose the 2999 tariff plan which included india calling free for 500 minutes and...
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    We have been following up with matrix to share a no dues certificate since 2015. One of your staff who used our passport for...
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    Dear matrix team,

    Please check our china bills shared by you.

    The bills are too high, we have...
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    Dear team,
    I suraj s battu have worked for matrix cellular international services at andheri branch.

    During...
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    I purchased a 10 day unlimited (Data/voice) package for uk from bangalore international airport. I was promised 4g and data...
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    I had taken a sim card at the airport on 5 th sept 2013 for travel to usa
    I was told about the cost per minute to...
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    Hi team,

    I have taken matrix international sim card from an employee of the matrix while receiving sim itself...
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    [Resolved]

    As promised by matrix cellular service provider i took 2 sim cards for our trip to czech, hungary, austria, croatia. Took 5gb net, 500min free package. To our surprise only what's app service and calling service was working, we are unable to use important app like google and google maps. We got struct many times as didn't know where to go. Matrix people have cheated us as they have taken 7000 plus rupees from us and not providing the necessary services.
    Sep 9, 2018
    Complaint marked as Resolved 
    Aug 09, 2018

    Complaint Status

    Matrix Cellular customer support has been notified about the posted complaint.
    Verified Support
    Aug 09, 2018
    Matrix Cellular Customer Care's response
    Dear Azim,

    We would like to investigate the issue and get back to you with an appropriate resolution. Please message us the details of the Matrix Connection taken and we will ensure you get a resolution at the earliest.

    Regards,
    Team Matrix
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      I traveled to Amsterdam via Bangalore Airport last week. Bought a sim of 1999 for which i was charged around 2400 claiming...
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