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Matrix Cellular
Matrix Cellular International Services Pvt Ltd
Customer satisfaction rating: 60%
362
COMPLAINTS
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Matrix Cellular Customer Care

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Address
7 Khullar Farms, Mandi Road, Mehrauli
New Delhi
New Delhi District
Delhi
India - 110030

Customer Care Phone Numbers and Contacts


Additional info
Matrix Cellular International Services Pvt Ltd office in Koramangala, Bangalore:

No.95, 17th B Mn,5th Blk, Koramangala, Bangalore, 560095

Customer satisfaction rating
60%
Complaints
362
Pending
0
Resolved
197
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

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Matrix Cellular Complaints & Reviews

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I took an international simcard for travel to dubai more than 3 years ago. I tracked my usage via my phone and was well below the free limit I was provided.

However on my return, I was billed below amount or something like that. Rs. 15, 000 was automatically deducted from my credit card which was taken from me from the airport from where I took the Sim card. Please note that at time of taking my Sim card I was not told about any such hold against my card even when I asked the representative selling that card.

I was not satisfied with the bill, it was argued and settled at that time.

Now after more than 3 years of radio silence and no notice or communication. I am notified of a due balance by a lawyer [protected]@legalknights.in on my email id [protected]@gmail.com and threatening of a legal proceedings against me.

I am extremely disappointed with this kind of service and practice.

Complaint Status


[Mar 03, 2021] Matrix Cellular customer support has been notified about the posted complaint.

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    I want to submit Complaint Positive Review Neutral Comment
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    A
    Feb 8, 2021
    Hi Matrix team,

    I have done two recharges on my number # 92XXXXXXXX. but recharge is not successful . got...
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    Matrix sim card purchase mumbai airport,
    4 months after automatically not working...
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    I took a matrix sim card for my 15 days europe trip from mumbai international airport on 27th feb 2020. Paid aprox 4300 for...
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    Dear team,
    Today at 1621 hrs., i have received one sms from amex credit card that that an amount of rs. 123.92 was...
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    S
    Mar 7, 2020
    Mar 2, 2020
    Gurgaon, Haryana
    As per the agreement t[protected] (Phone no: [protected]), i purchased an international sim card (For 28 days from 1st feb...
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    A
    Mar 3, 2020
    Dec 25, 2019
    Mannargudi, Tamil Nadu
    Date: 21/10/2019 to 03/11/2019
    Basic plan: 2500 + 18% gst

    I have taken diamond postpaid plan for my...
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    B
    Oct 7, 2019
    Oct 1, 2019
    Delhi, Delhi
    I write with reference to matrix sim hired by me for my europe trip from 1st august, 2019, to 10th september, 2019 under account...
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    J
    Jan 13, 2020
    May 28, 2019
    Noida, Uttar Pradesh
    I was wrongly billed for fixed data packages worth rs 5781, which i have not asked for during my 10 days trip to europe recentlybr...
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    A
    May 13, 2019
    Mumbai, Maharashtra
    I took a sim for singapore from matrix, i chose the 2999 tariff plan which included india calling free for 500 minutes and...
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    M
    Jan 13, 2020
    Mar 6, 2019
    Delhi, Delhi
    We have been following up with matrix to share a no dues certificate since 2015. One of your staff who used our passport for...
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    N
    Jan 3, 2019
    Dec 28, 2018
    Malegaon, Maharashtra
    Dear matrix team,

    Please check our china bills shared by you.

    The bills are too high, we have...
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    S
    Dec 12, 2018
    Nov 28, 2018
    Mumbai, Maharashtra
    Dear team,
    I suraj s battu have worked for matrix cellular international services at andheri branch.

    During...
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    A
    Nov 26, 2018
    Nov 22, 2018
    I purchased a 10 day unlimited (Data/voice) package for uk from bangalore international airport. I was promised 4g and data...
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    M
    Oct 22, 2018
    Oct 18, 2018
    Mumbai, Maharashtra
    I had taken a sim card at the airport on 5 th sept 2013 for travel to usa
    I was told about the cost per minute to...
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    N
    Oct 5, 2018
    Oct 1, 2018
    Hi team,

    I have taken matrix international sim card from an employee of the matrix while receiving sim itself...
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    [Resolved]

    A
    Aug 9, 2018
    Aug 9, 2018
    As promised by matrix cellular service provider i took 2 sim cards for our trip to czech, hungary, austria, croatia. Took 5gb net, 500min free package. To our surprise only what's app service and calling service was working, we are unable to use important app like google and google maps. We got struct many times as didn't know where to go. Matrix people have cheated us as they have taken 7000 plus rupees from us and not providing the necessary services.
    Complaint marked as Resolved Sep 9, 2018

    Complaint Status


    [Aug 09, 2018] Matrix Cellular customer support has been notified about the posted complaint.
    Verified Support
    Matrix Cellular Customer Care's response Aug 09, 2018 Dear Azim,

    We would like to investigate the issue and get back to you with an appropriate resolution. Please message us the details of the Matrix Connection taken and we will ensure you get a resolution at the earliest.

    Regards,
    Team Matrix

    Post your Comment

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      S
      Jul 6, 2018
      Jul 6, 2018
      Bengaluru, Karnataka
      I traveled to Amsterdam via Bangalore Airport last week. Bought a sim of 1999 for which i was charged around 2400 claiming...
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      S
      Jun 25, 2018
      Gagret, Himachal Pradesh
      Hi

      My name is jagjeet kaur yesterday I visited your outlet for rebounding of my hairs .. and they took 5000inr...
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      A
      May 24, 2018
      May 18, 2018
      Dum Duma, Assam
      I purchased a matrix sim for a month trip to Malaysia. At the counter, on inquiring about the money charges and phone calls,...
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