[Resolved]  Allahabad Bank - Vasundhara Branch, Ghaziabad — Ill behavavior and attiude of Senior manager Operation,

Through this plateform, I would like to share my feedback on the bad experience with the Bank official, not only once but all the occasions, i met with him.
The person concerned does not know how to behave with the customers (not only with me but whoever interact with him as a customer). I wioold like to narrate 3 different occasiosn, interaction with him,
1) Requested him to provide cheque clearance details of 2 instrument, debited to my account. So called senior manager operation, very rudely told me to pay Rs 112 per instrument for the job. Upon requesting for the circular/ justification, again rudely told to check the same at bank site through interanet. Cant expect such bad behaviour from such a senior officer.
2) Enteries done in my Passbook was not carrying details between May-08 to August 08. passbook showing Rs 60K balance in May month was showing much lesser account in august entry ( the next one). Upon asking for the details, he refer me to a bundle/bunch of thousands of dot matrix printout spared on a table to find out my account satatment. Not even bothered to look at me or hear me. Bitter expperience of ill bahavior.
Every visitor, interact with him is essentially having same bad taste of experience. We dont know if bank having any set norms to train their staff on behavioral aspects if yes then i have a great doubyt on the quality of training. Also if bank do any such audit on customer experience while interaction? If yes then again I have serioud doubt if the system is working properly ? How such ill mannered and ill behavior person can be appointed and act as a Senior manager- operation?

Perhaps thats the reasons more and more customers want to deal with pivate banks or switch over to PNB/ SBI where they are better treated.

Now by using your plateform, i would like to request top management viz respected MD and chairman of Allahabad bank to enquire into the feedback and take corrective action to avoid such incidents where the reputation and goodwil of institution are on stake.

Regards.
I shall be available on [protected] if they need any further details and inputs.